Jason Cha
Portland,OR
Summary
A collaborative and persevering individual who is always seeking to improve personal and professional skills to meet satisfaction. In addition, I am always motivated to learn and acquire new skills.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Pizza Hut
2024 - Current
- Assisted customers with inquiries, providing accurate information and ensuring satisfaction.
- Managed customer accounts, addressing concerns and resolving issues promptly.
- Utilized CRM software to track interactions and maintain detailed records
- Collaborated with team members to enhance service quality and efficiency.
- Supported training of new staff on customer service protocols and systems.
- Adapted quickly to changing environments, demonstrating flexibility in role responsibilities.
- Conducted follow-ups with customers to ensure resolution of issues and enhance experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Prepared orders with accuracy and caution for customers.
Cashier/Server
O' Sushi Restaurant
02.2023 - 11.2023
- Open and close store following procedures.
- Greet customers upon entering and leaving.
- Answer daily phone calls regarding inquiries and orders.
- Operate cash register for cash and credit card transactions with accuracy levels.
- Maintain cleanliness of dining area by sanitizing and thoroughly wiping down tables for incoming customers.
- Handle food and beverages by following handling procedures.
- Work flexible schedule and extra shifts to meet short staff coverage.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Utilize clear communication with staff and customers to ensure quality service.
- Attentive to customers' needs and questions.
- Help customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Associate of Arts -
Portland Community College
Portland, OR06.2021
Parkrose High School
Portland, OR06.2018
Skills
- Patient
- Dedicated to Learn and Improve
- Collaborative
- Optimistic
- Adaptable and Flexible
- Organized
- Clear Communication
- Fast Learner
References
O' Sushi Restaurant
- Edgar (Manager) - (503) 765-0084
Pizza Hut
- Brandi Rogers (Manager) - (971) 335-8526
- Sherrie Pham (Manager) - (503) 470-0682
Languages
Hmong
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier/Server
O' Sushi Restaurant
02.2023 - 11.2023
Parkrose High School
Customer Service Representative
Pizza Hut
2024 - Current
Associate of Arts -
Portland Community College