Jason Charles

• · Leading projects for data conversion for system conversion.
• · Led the development of new business processes to improve the value chain of the business.
• · Leading efforts with cross-functional teams to provide data analysis for reporting dashboards for business insights.
• · Leading projects to develop and deliver internal software solutions to improve business continuity and customer touch-points.
• · Maintaining client applications that are created in C# and VB.net.
• · Supporting web applications that are made in asp.net.
• · I build reports using Crystal Reports and added them to the client application.
• · Building and maintaining applications that transmit data to third-party vendors.
• · I am writing SQL queries to generate fixed and ad hoc reporting data.
• · Business analyst that gathers requirements from different departments to deliver business solutions.
• · I use SQL reporting services to build automated reports.

• Monitored client automation to ensure their processes ran properly and remediated errors.

• Fulfilled client requests to alter databases using SQL statements.

• Suspended applications for required maintenance and reinstated when complete.

• Served as an intermediary between CGI and the clients we service.

• Researched and troubleshoot problems that arose to help CGI meet service-level agreements.

• Participated in disaster recovery testing.

• Participated in meeting client’s needs for their application.

• Assisted consumer and business clientele via telephone by querying bank records to troubleshoot and address customer problems.

• Provided technical support for online banking and ACH applications.

• As a team leader, I was the initial point of contact for fellow team members to resolve customer concerns before escalating them to the management level.

• I have provided information in response to inquiries and service requests from business and personal clients.

• I have referred clients to necessary departments to apply for other products and services, such as loans and lines of credit.

• Assisted consumer and business clientele via telephone.

• I queried bank records to troubleshoot and resolve customer problems.

• Responded to inquiries related to loans, savings, and depositor accounts.

• Sold account-related products and services.

• Assisted consumer and business clientele via telephone by querying bank records to troubleshoot and address customer problems.

• Provided technical support for online banking.