Jason Chase
Buford,GA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Supply Technologies. Skilled in office administration and strategic planning, with a keen eye for detail and a commitment to developing strong relationships. Excelled in staff management and project coordination, achieving significant improvements in workflow and service delivery. Self-motivated Inside Sales Account Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Forward-thinking Operations Specialist bringing 4 years of expertise in Account managing for industrial sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Excel, AS400, Salesforce and MS Word. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Account Management position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Inside Sales Administrator
Supply Technologies
07.2020 - 08.2024
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Maintained personnel records and updated internal databases to support document management.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Targeted new customers to grow geographic reach and increase revenue.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
Administrative Assistant to Lawyer
O'Kelley & Sorohan
05.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Dispatch Supervisor
Williams-Sonoma
05.2019 - 12.2019
- Modernized communications systems to improve productivity, reliability and efficiency.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Managed 12 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Supervised team of 12 employees and provided training focused on maximizing overall performance.
- Closely monitored dispatch board to triage and prioritize over 70 daily calls.
- Analyzed customer feedback and provided solutions to improve customer service.
- Generated reports to track deliveries and maintain proper records and documentation.
- Evaluated and adjusted over 6 routes based on daily needs, available workers, traffic hazards, and weather conditions.
Billing Clerk
Saia Motor Freight
01.2018 - 04.2019
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Maintained detailed records of customer payments and billing adjustments.
- Entered and maintained billing information in company internal databases for accessibility.
- Processed customer refunds and adjustments according to company policies.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Completed and processed purchase orders and customer invoices each quarter.
- Audited billing records to verify accuracy and completeness.
- Verified accuracy of billing data and corrected discrepancies.
- Generated daily, weekly and monthly reports for billing department.
- Processed customer invoices, credit memos and payments within established timelines.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Used data entry skills to accurately document and input statements.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Reconciled accounts receivable to general ledger.
Medical Scheduler
Change Healthcare
06.2017 - 01.2018
- Answered phone calls and messages for over a dozen-physician medical facilities, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Followed up with patients to reschedule missed appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Education
Bachelor of Science - Kinesiology
Georgia Southern University
Statesboro, GA2024
Skills
- Expense Monitoring
- Customer Service
- Schedule Coordination
- Staff Management
- Events Coordination
- Project Coordination
- Presentation Creation
- Executive Support
- Office Administration
- Resource optimization
- Travel Coordination
- Information Management
- Program Oversight
- Employee Supervision
- Supplies Ordering
- Technical Documentation
- Decision-Making
- Strategic Planning
- Administrative Support
- 65 wpm Typing Speed
- Project Management
- Team Collaboration
- Relationship Development
- Business Development
- Program Leadership
- Attention to Detail
- MS Office
- Cross-Functional Collaboration
- Excel
Timeline
Inside Sales Administrator
Supply Technologies
07.2020 - 08.2024
Administrative Assistant to Lawyer
O'Kelley & Sorohan
05.2019 - 04.2020
Dispatch Supervisor
Williams-Sonoma
05.2019 - 12.2019
Billing Clerk
Saia Motor Freight
01.2018 - 04.2019
Medical Scheduler
Change Healthcare
06.2017 - 01.2018
Bachelor of Science - Kinesiology
Georgia Southern University
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