Jason Childress
Beaumont,CA
Summary
Dynamic and empathetic customer service professional with a strong background in effective communication, problem-solving, and customer satisfaction. Proven ability to handle high-stress and complex situations with a patient and professional demeanor. Experienced in customer service software with advanced knowledge using Oracle. Aiming to contribute skills to a team-oriented environment while delivering exceptional customer experiences.
Overview
17
17
years of professional experience
Work History
Delivery Courier
Uber Eats
06.2024 - Current
- Enhanced delivery efficiency by optimizing routes and ensuring each order is complete to the customers specification.
- Maintained a 100% customer satisfactory amongst a total of 208 exclusive deliveries.
- Delivered packages to customer doorsteps and business offices while maintaining a 0% cancellation rate.
- Obtained a 96% on time rate by ensuring timely and accurate deliveries of products.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Followed food and safety guidelines while adhering to safe driving practices.
Cash and Carry Clerk
Youngs Market Company (Now RNDC)
02.2008 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained filing system using ORACLE and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple customers orders and account verifications with efficiency
- Reduced errors in data entry by carefully inputting information into ORACLE with attention to detail.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Completed physical inventory counts every 3 months.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their market demands and sale potential boosting satisfaction rates.
- Managed incoming calls professionally, assisting customers and suppliers with special orders or taking detailed messages when necessary.
Education
High School Diploma -
Arlington High School
Riverside, CA06-2001
Skills
- Verbal and Written Communication
- Advanced Problem Solving
- Empathetic Interaction
- Computer Proficiency
- Patient & Calm
- Adaptable
- Self-Motivated
- Customer Service Software
- Active Listening
- Conflict Resolution
- Efficient Time Management
- Detail-Oriented
Timeline
Delivery Courier
Uber Eats
06.2024 - Current
Cash and Carry Clerk
Youngs Market Company (Now RNDC)
02.2008 - 03.2022
High School Diploma -
Arlington High School