Jason Cirkovic
Business Sales Manager
Aurora,CO
Summary
Self-motivated Business Travel Sales Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Business Travel Sales Manager
Marriott
Denver, CO
05.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Built relationships with customers and community to establish long-term business growth.
Group Rooms Coordinator
Timbers Lodging ( The Sebastian)
Vail, Colorado
04.2021 - 05.2022
- Communicated both verbally and in writing to provide clear direction to staff.
- Oversaw operation of reservations department in selling of guest rooms to accommodate guest needs and maximize revenue.
- Blocked tentative and definite groups in reservations system.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Carried out day-day-day duties accurately and efficiently.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled billing information over phone.
- Maintained awareness of types of rooms available in different resort locations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized SMS and Navis to input all key data into hotel's database system.
Assistant Front Desk Manager
Christie Lodge
Avon, CO
07.2020 - 04.2021
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Coordinated with housekeeping, maintenance and security to meet all guest needs.
- Worked with housekeeping team to resolve issues or questions.
- Welcomed guests and focused on providing positive lodging experience.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Supervised front desk staff consisting of 10 employees.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Provided resources for training new employees and ongoing training for current staff.
- Assisted manager with guest check-in and check-out and provided customer service.
- Planned coverage needs and organized services to support incoming special events.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Supervisor
Marriott
Aspen, CO
10.2019 - 07.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Front Desk Supervisor
Marriott
Denver, CO
05.2018 - 10.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Prepared weekly employee work schedules for team members.
- Kept accounts in balance and ran daily reports to verify totals.
- Scheduled and assigned daily work and activities for Front Desk Agents.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Planned coverage needs and organized services to support incoming special events.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Bellman/Valet
Marriott
Aspen, CO
05.2015 - 05.2018
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Education
Associate of Arts - Theater Arts
Colorado Mountain College
Glenwood Springs, COSkills
B to B sales
Database Management
Systems and software programs
Extensive personal network
Review of contracts
Strategic planning
Timeline
Business Travel Sales Manager
Marriott
05.2022 - Current
Group Rooms Coordinator
Timbers Lodging ( The Sebastian)
04.2021 - 05.2022
Assistant Front Desk Manager
Christie Lodge
07.2020 - 04.2021
Front Desk Supervisor
Marriott
10.2019 - 07.2020
Front Desk Supervisor
Marriott
05.2018 - 10.2019
Bellman/Valet
Marriott
05.2015 - 05.2018
Associate of Arts - Theater Arts
Colorado Mountain College