Jason Clark
Albuquerque,NM
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Highly communicative and experienced in information technology and customer service. Strengths in strategic planning, efficiency and team building. Detail-oriented operational management with 5 years of experience with proven history of leading shifts with excellent guidance and employee leadership.
Overview
25
25
years of professional experience
Work History
Business Owner/Operator
505 Fitness & Wellness
Los Lunas , NM
09.2017 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Consulted with customers to assess needs and propose optimal solutions. Consulted with vendors
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Optimized team hiring, training and performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Input income and expense details into database to track business finances and address variances.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Provided outstanding coaching to employees to boost productivity.
- Devised processes to boost long-term business success and increase profit levels.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
Business Owner/Operator
Duke City Urban Wear
Albuquerque, NM
06.2015 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Served as principal stakeholder over organization's complete operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Managing online sales, shipping, customer feedback, social media, and web security.
- Input income and expense details into database to track business finances and address variances.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Maintain relations between artist, modeling agency, and marketing sales team.
Delivery Driver
UPS
Albuquerque, NM
10.2021 - 01.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Worked overnight shifts during peak periods to meet coverage needs.
- Planned delivery routes and most efficient methods of distribution.
- Kept detailed records of deliveries and money received from customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
Technician
DIRECTV
Albuquerque, NM
05.2014 - 08.2015
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on satellite, genie DVR, clients
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Utilized control mechanisms and hands-on procedures to operate machines.
- Planned, scheduled and delegated daily work to team of employees.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
- Meticulously tracked all parts and devices used on each service call.
IT Help Desk Technician
Verizon
Albuquerque, NM
08.2013 - 02.2014
- Installed over 850 desktops for call center as lead supervisor
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Performed tests of functionality, security and performance of different workstations and devices.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
IT Technician
Saddleback Commications
Albuquerque, NM
07.2011 - 07.2013
- Configured hardware, devices for cameras, emergency horns, two way paging systems for DOT kirkland Air force base
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and input commands to troubleshoot areas.
- Installed ethernet cables, cable trays, severs from devices to IT server room
- Installed 389 cameras PTZ remote access
PBX Technician
Intel
Albuquerque, NM
07.2009 - 06.2011
- Installed fiber optic lines, servers, adapters, ethernet cables, server trays, and maintained a healthy IT dept
- Worked in Fab 7, Fab 7x, Fab 11, and Fab 11x
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Connected internet - phone to new or resigned employees
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Slot Engineer
Santa Ana Star Casino
Bernalillo, NM
03.2002 - 05.2009
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components and systems.
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Prepared cost estimates, schedules and project specifications for proposals.
- Participated in formal internal design reviews of proposed products and components, providing input on potential technical improvements.
- Developed work plans for various personnel roles, designing to suit required competencies and technical goals of ongoing efforts.
- Conducted site assessments for planned projects, verifying viability of location choices and illustrating potential obstacles.
- Oversaw layout, routing and integration of technical and electrical components.
- Conducted feasibility studies for proposed projects, incorporating potential ROI, risk management and other important business metrics.
- Responded to technical concerns quickly and effectively devised solutions.
- Performed quality control procedures on equipment and materials.
- Applied mathematical skills and understanding of engineering principles to design new products, tools and systems.
- Collaborated with on-site directors, operations managers and supervisors on engineering projects.
- Implemented safety and accident prevention programs for each project.
- Managed various stages of construction projects.
- Researched and investigated project requirements.
- Supervised 6 employees throughout design and execution of installs projects while working with gaming commission
- Diagnosed issues with CDS / WAP systems and quickly repaired flaws to maintain functionality.
- Altered and modified mechanical designs to meet requirements and eliminate malfunctions.
- Inspected member tracking system, bill validator, random access memory equipment before, during and after projects to maintain progression and functionality.
- Planned and coordinated construction projects such as new installs and upgrade software.
Education
No Degree - Mechanical Engineering Technology
UNM
1700 Central Bachelor of Science - IT Management
National American University Albuqerque
800 Coors Blvd05.2018
Associate of Applied Science - Computer Engineering Technology
ITT Technical Institute Albuquerque
325 Masthead05.2002
Skills
- Leadership and People Development
- Strategic Planning
- Board Oversight
- Integrity and Transparency
- Annual Planning
- Change and Growth Management
- Executive Leadership
- Microsoft Office 365
- Facebook Marketing
- Business-to-Business Sales
- Systems Organization
- Management Team Leadership
- Equipment Replacement
Timeline
Delivery Driver
UPS
10.2021 - 01.2022
Business Owner/Operator
505 Fitness & Wellness
09.2017 - Current
Business Owner/Operator
Duke City Urban Wear
06.2015 - Current
Technician
DIRECTV
05.2014 - 08.2015
IT Help Desk Technician
Verizon
08.2013 - 02.2014
IT Technician
Saddleback Commications
07.2011 - 07.2013
PBX Technician
Intel
07.2009 - 06.2011
Slot Engineer
Santa Ana Star Casino
03.2002 - 05.2009
No Degree - Mechanical Engineering Technology
UNM
Bachelor of Science - IT Management
National American University Albuqerque
Associate of Applied Science - Computer Engineering Technology
ITT Technical Institute Albuquerque
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