Jason Clark
Rowlett,TX
Summary
With nearly 20 years of experience in the material handling industry as a technician, I have spent almost a decade coaching and leading teams to achieve excellence in their field. Additionally, my expertise is leveraged to assist material handling manufacturers and my dealer in producing the highest quality products.
Overview
18
18
years of professional experience
Work History
Field Service Supervisor
Shoppa's Material Handling
2022.06 - Current
- Lead and supervise Technicians in the field.
- Evaluate Technician’s mechanical strengths/weaknesses.
- Assist Technicians with troubleshooting and making repairs, helping them develop their technical skills.
- Participate in interviewing, hiring, training, mentoring, coaching and leading Technicians.
- Address, communicate and resolve employee and customer complaints and concerns.
- Focus on providing excellent customer service to customers.
- Support all efforts to ensure optimal workload management.
- Utilize available KPIs to drive team and individual performance.
- Analyze and ensure cost effective purchasing of supplies and tools.
- Help Technicians make proper and informed purchasing decisions from approved vendors.
- Work with the safety manager to ensure compliance with all safety policies including OSHA laws.
- Display and enforce safe working habits.
- Emphasize quality workmanship.
- Participates and/or leads Field Technician meetings and Field Technician annual performance reviews.
Silver Level Toyota Certified Forklift Tech and Field Service Team Lead
Shoppa’s Material Handling
2017.09 - Current
- Supervised, managed, & trained a team of technicians
- Responsible for assigned territory of customers
- Maintained and serviced a wide range of material handling equipment
- Maintained and stocked assigned parts inventory
- Negotiated service plans to complete needed repairs that benefited customer’s needs and needs of company
- Successfully handled all service and after hours calls in a timely manner
- Kept accurate records that were sent monthly to managers
Material Handling Service Manager
Kenco Fleet Services
2013.05 - 2017.09
- Responsible for day to day operation of the Texas Branch Office
- Responsible for overseeing rental lifts and parts inventory at branch office
- Negotiated services plans to complete needed repairs that benefited customer’s needs & needs of company
- Kept current on OSHA regulations, laws, and rules
- Provided budget updates, timelines of repairs, etc
- To operations manager
- Built and maintained relationships with contractors/vendor
- Used Ultipro to manage technicians time, overtime and approve payroll for the week
- Used Unify to run and manage reports for day to day operation
- Managed completing the task of opening branch office
- Managed hiring new technicians
- Responsible for assigned territory of customers
- Supervised, managed, and trained team of technicians
Facility Maintenance Supervisor
Glazier Foods
2011.09 - 2013.05
- Managed day to day work orders for shop operation
- Successfully lead technicians to complete assigned duties
- Responsible for maintaining all areas of the facility including ammonia refrigeration system
- Repaired/installed minor electrical components with facility (up to 440 voltages)
- Maintained inventory of part consignments (ordering, stocking, and inventory)
- Kept current on OSHA regulations, laws, and rules
- Provided budget updates, timelines of repairs, etc
- To warehouse manager
- Responsible for shop budget (parts, tools, & supplies)
- Scheduled prevented maintenance
- Provided training for new technicians
- Built and maintained relationships with contractors/vendor
Level II Raymond Certified Field Technician
Malin Integrated Handling & Design Solutions
2006.06 - 2011.09
- Responsible for assigned territory of customers
- Maintained and services a wide range of material handling equipment
- Maintained and stocked assigned parts inventory
- Negotiated services plans to complete needed repairs that benefited customer’s needs & needs of company
- Successfully handled all service and after hours calls in a timely manner
- Kept accurate records that were sent monthly to managers
Education
High School Diploma -
Trinity High School
Euless, TX06.1997
Skills
- Microsoft Office Suite
- Customer Service Management
- Work Order Management
- Client Relationships
- Team direction
- Technical Support
- Field Operations
- Preventive Maintenance
- Performance monitoring
- Stick and MIG welding
- Gas cutting
- Reading schematics
- Electrical repairs
- Automotive repair
- Heavy duty truck repair
Certifications/trainings
- Silver Level Certified Tech from Toyota, 01/01/22
- Bronze Level Certified Tech from Toyota, 01/01/21
- Raymond Level II
- EPA Certification – Motor Vehicle Air Conditioning Refrigerant Recovery & Recycling Equipment
- ESCO Institute Training
- Raymond Level I
- Certification of Raymond forklifts (knowledge of repair/troubleshooting)
- OBDII Systems
Awards
- 1st place team award @ Malin IHS, 01/01/06
- 1st place team award @ Malin IHS, 01/01/07
- 1st place team award @ Malin IHS, 01/01/09
- Parts Inventory Accuracy award for $0 adjustment during inventory audits @ Malin HIS, 01/01/10
- Multiple Customer 1st service nominations during employment @ Malin IHS
Timeline
Field Service Supervisor
Shoppa's Material Handling
2022.06 - Current
Silver Level Toyota Certified Forklift Tech and Field Service Team Lead
Shoppa’s Material Handling
2017.09 - Current
Material Handling Service Manager
Kenco Fleet Services
2013.05 - 2017.09
Facility Maintenance Supervisor
Glazier Foods
2011.09 - 2013.05
Level II Raymond Certified Field Technician
Malin Integrated Handling & Design Solutions
2006.06 - 2011.09
High School Diploma -
Trinity High School
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