Jason Colbert
Osseo,MN
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations.
Overview
10
10
years of professional experience
Work History
Service Advisor
Walser Toyota
Bloomington, MN
09.2019 - Current
- Upsold additional products or services when appropriate.
- Developed strong relationships with customers by providing exceptional customer service.
- Participated in ongoing training activities related to automotive technology advancements.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Maintained records of customer interactions and transactions.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Car Salesperson
Lupientchevrolet
Bloomington, Minnesota
01.2018 - 08.2018
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Provided follow-up customer service after a car sale was completed.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Developed relationships with potential buyers through phone calls and emails.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Maintained customer satisfaction by providing prompt, reliable service.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
Electrical Apprentice
Sunrise Assisted Living
Brooklyn Park, Minnesota
01.2015 - 07.2016
- Installed and maintained electrical wiring, equipment, and fixtures in accordance with local codes and regulations.
- Worked in team-based environment to accomplish projects.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Measured and prepared supplies for electrical tasks.
- Transported required supplies and employees from headquarters to job site using company vehicles.
- Listened to directives of senior electrical professionals to complete efficient tasks.
- Installed new electrical components, fixtures and motors.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Kept work areas clean, neat and free of hazards.
Education
High School Diploma -
CHAMPLIN PARK HIGHSCHOOL
Brooklyn Park, MN05-2014
Some College (No Degree) - General Studies
St. Cloud State University
St. Cloud, MNSkills
- Customer Service
- Price Quoting
- Customer Retention
- Service Recommendations
- Service Scheduling
- Sales expertise
- Strong Work Ethic
- Performance Goals
Affiliations
- Snowboarding
- skateboarding
- riding motorcycles/bikes
- spending time with family
- enjoying the outdoors
Timeline
Service Advisor
Walser Toyota
09.2019 - Current
Car Salesperson
Lupientchevrolet
01.2018 - 08.2018
Electrical Apprentice
Sunrise Assisted Living
01.2015 - 07.2016
High School Diploma -
CHAMPLIN PARK HIGHSCHOOL
Some College (No Degree) - General Studies
St. Cloud State University
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