Summary
Overview
Work History
Education
Skills
Timeline
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Jason Coley

GLENDALE,United States

Summary

Motivated business professional bringing 25 years of flooring experience. Dedicated and personable with extensive experience in managing administrative and operational details. Well-versed in training, educating, motivating and supporting staff members.

Overview

27
27
years of professional experience

Work History

Resolutions Manager/Scheduling Supervisor

Healthy Home Flooring
06.2023 - 02.2024
  • Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
  • Streamlined resolution processes for quicker response times and increased customer satisfaction.
  • Reduced case backlog by prioritizing urgent matters and delegating tasks effectively.
  • Conducted regular reviews of customer feedback to identify recurring issues and propose potential solutions.
  • Recruited, interviewed and hired installation crews.
  • Completed weekly payroll for installation crews.
  • Created work orders using RFMS.

Flooring Installer - Owner/Operator

Self-employed
01.1997 - 04.2023
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Installation of various types of flooring, i.e. all formats of tile, stretch-in and glue down carpet, LVT/LVP, laminate and hardwood, rubber flooring and stairs of all types.
  • Accurate floor prep quotes and installation (self-leveling and grinding).
  • Managed and installed large multi unit condo projects from start to finish. Making sure to meet or exceed critical deadlines.
  • Ability to take responsibility for decisions made.
  • Customer service skills, problem solving solutions. I have gone out of my way to ensure that every customer was treated like they were my only priority.
  • Very familiar with National Tile Counsel of America's hand book and practices it promotes.
  • Managed day to day operations with unwavering attention to safety, details, and deadlines.
  • Able to take directions and follow them.

Education

GED -

Online GED
Phoenix
05.2007

Skills

  • Quality Management Systems
  • Verbal and Written Communication
  • Customer Relations
  • Remodels and New Construction
  • Project Oversight
  • Commercial and residential Installations
  • Calendar Management
  • Effective Communication
  • Production Coordination
  • RFMS

Timeline

Resolutions Manager/Scheduling Supervisor

Healthy Home Flooring
06.2023 - 02.2024

Flooring Installer - Owner/Operator

Self-employed
01.1997 - 04.2023

GED -

Online GED

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Jason Coley