Jason Collins

1. Reviewed emergency rental assistance applications to detect fraud.

• Reviewed, documented, and investigated allegations of suspected wrongdoing.

2. Cleared or declined emergency rental applications using effective communication with applicants and landlords.

• Reduced processing times for mortgage applications, ensuring prompt customer service and satisfaction.
• Contributed to team success through active participation in training sessions and professional development opportunities.
• Supported business growth by identifying high-quality borrowers through rigorous evaluation processes.
• Effectively managed workload to ensure timely completion of all assigned tasks while maintaining a focus on quality.

• Mentored junior underwriters, sharing knowledge and expertise to improve team performance and individual skillsets.
• Streamlined internal communication channels, resulting in faster response times for both clients and colleagues.
• Developed comprehensive reports for senior management highlighting key metrics and trends in the mortgage loan portfolio.
• Served as a subject matter expert on loan products, advising colleagues and clients alike on appropriate options based on unique needs and financial situations.

• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
• Handled any conditions sent from underwriting departments.
• Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.