Jason Collins
Malone,NY
Summary
Accomplished Owner Operator with a proven track record in operations management and exceptional customer service, demonstrated at Self Employed and Schwans Fine Foods. Excelled in mentoring for staff development, enhancing operational efficiency, and fostering strong supplier relationships. Skilled in documentation and strategic business planning, with a focus on achieving customer satisfaction and operational excellence.
Overview
2018
2018
years of professional experience
Work History
Owner Operator
Self Employed
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Depot Trainer
Schwans Fine Foods
Malone, NY
11.2013 - 04.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Manager Trainee
Stewart’s Shops
Malone, NY
02.2013 - 07.2013
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Enhanced team performance by implementing effective training and development programs for Manager Trainees.
Store Manager
Rent a Center
Malone, NY
05.2002 - 02.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Diploma - General Studies
Franklin Academy
Malone, NY06.1998
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Depot Trainer
Schwans Fine Foods
11.2013 - 04.2017
Manager Trainee
Stewart’s Shops
02.2013 - 07.2013
Store Manager
Rent a Center
05.2002 - 02.2013
Owner Operator
Self Employed
Diploma - General Studies
Franklin Academy