Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
Timeline
Generic

Jason Combes

Miami

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.


Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Deleware North
04.2025 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Directed retail, grocery and cafe/f&b under one roof
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.

Director of Food and Beverage

Sodexo Live at OCCC
02.2024 - 12.2024
  • Enhanced revenue growth by developing strategic marketing campaigns targeting local and regional clientele.
  • Revolutionized food presentation techniques resulting in visually appealing dishes that garnered positive reviews from patrons.
  • Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
  • Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
  • Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
  • Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.

Area Retail Director

Xanterra Travel Collection
11.2022 - 01.2023
  • Drove revenue growth by identifying underperforming stores within the region and executing targeted improvement plans.
  • Fostered a collaborative atmosphere among store teams within the region to promote knowledge sharing and mutual support.
  • Mentored store managers to develop long-term succession plans, fostering a strong pipeline of leadership talent within the region.
  • Enhanced customer satisfaction by addressing concerns promptly, implementing feedback-driven improvements, and fostering a service-oriented team culture.
  • Managed budget allocations effectively to ensure adequate staffing levels and sufficient inventory without overspending.

Director of In-Park Revenue

Miami Seaquarium
03.2018 - 10.2022
  • Directed 3 departments at this busy water animal theme park
  • Increased revenues in F&B and retail over 3 years, exceeding sales goals in each department.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Selected food & designed menus for F&B venues as well as designing/selecting all retail merchandise sold at the park.
  • Created and implemented sales and department budgets and vision plan for the park.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.

General Manager

Casa de Montecristo
04.2016 - 03.2018
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained and guided team members to maintain high productivity and performance metrics.

Bar Captain

Wolfgang Puck Catering
08.2013 - 03.2015
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Assisted in menu development, incorporating signature drinks that showcased the establishment''s unique offerings.
  • Improved customer satisfaction by delivering exceptional service and promptly addressing concerns.
  • Supervised the setup of private parties, ensuring timely completion of tasks while adhering to client preferences.
  • Collaborated with the culinary team for successful pairing of food and beverages to enhance guest experience.
  • Ensured smooth bar operations by managing inventory, ordering supplies, and maintaining cleanliness standards.
  • Maintained compliance with local alcohol laws, licensing requirements, and safety regulations to ensure a secure environment for guests.

Owner/Operator

The Sidebar Restaurant
05.2010 - 01.2013
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.

Education

Bachelor of Science - Business Administration

University of Southern California
Los Angeles, CA
01.2009

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Inventory control
  • Staff development
  • P&L management
  • Labor cost controls
  • Facility management
  • Expense control
  • Cost analysis and savings

Additional Information

  • References Available Upon Request
  • Willing to relocate
  • Authorized to work in the U.S. for any employer

Certification

ServeSafe Manager Level

TIPS Certified

Sommileir (Wine & Cigars)

Interests

  • Wine Tasting
  • Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
  • Learning new cooking techniques and expanding my culinary skills
  • Food Tourism
  • Documenting and sharing travel experiences

Timeline

General Manager

Deleware North
04.2025 - Current

Director of Food and Beverage

Sodexo Live at OCCC
02.2024 - 12.2024

Area Retail Director

Xanterra Travel Collection
11.2022 - 01.2023

Director of In-Park Revenue

Miami Seaquarium
03.2018 - 10.2022

General Manager

Casa de Montecristo
04.2016 - 03.2018

Bar Captain

Wolfgang Puck Catering
08.2013 - 03.2015

Owner/Operator

The Sidebar Restaurant
05.2010 - 01.2013

Bachelor of Science - Business Administration

University of Southern California

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