Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jason Conrad

Jason Conrad

Monroe,GA

Summary

Knowledgeable call center representative with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Solid Waste Technician

Roanoke County
04.2020 - 02.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Call Center Representative

Roanoke Memorial Hospital
04.2018 - 04.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Sales Floor Associate

Walmart
01.2015 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Highschool -

Withloccee Tech
Inverness, FL
06.2007

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication
  • Power Tools and Equipment
  • Quality control
  • Preventive Maintenance
  • Mechanical Knowledge
  • Documentation and reporting
  • Work Planning and Prioritization
  • Customer interaction
  • Heavy lifting
  • Workload management
  • Deadline oriented
  • OSHA compliance
  • Team Training
  • Relationship building
  • Hardware installation
  • Operations monitoring
  • Document preparation
  • Information tracking
  • Staff education and training

Certification

CDL A -tanker endorsement

Timeline

Solid Waste Technician

Roanoke County
04.2020 - 02.2025

Call Center Representative

Roanoke Memorial Hospital
04.2018 - 04.2020

Sales Floor Associate

Walmart
01.2015 - 01.2017

Highschool -

Withloccee Tech

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Jason Conrad