Jason Cook
Mounds
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Walgreens in medication dispensing and patient care. Recognized for exceptional attention to detail and problem-solving skills, enhancing customer satisfaction through efficient service. Committed to compliance with HIPAA regulations and pharmacy law, ensuring safe and accurate medication management.
Overview
14
14
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
10.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels and organized pharmaceutical supplies efficiently.
- Learned to operate pharmacy management software for prescription processing.
- Supported patient interactions by providing medication information under supervision.
- Followed safety protocols to ensure compliance with health regulations.
- Participated in training on drug storage and handling procedures effectively.
- Collaborated with team members to streamline workflow and improve service delivery.
- Developed knowledge of medical terminology and pharmaceutical calculations through ongoing education.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
Shift Lead
Walgreens
01.2023 - 10.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Assisted in training new team members on operational procedures and customer service standards.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Utilized point-of-sale systems for accurate transaction processing and record-keeping.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Prep Cook
Stepping Stone Cafe
01.2012 - 12.2022
- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Operated kitchen equipment and tools safely, maintaining clean workspaces.
- Assisted chefs with meal preparations, following recipes and portion control guidelines.
- Coordinated food plating and presentation to enhance guest dining experience.
- Trained new staff on kitchen processes, safety protocols, and efficient workflows.
- Streamlined food prep procedures, reducing waste and improving efficiency in operations.
- Monitored inventory levels, assisting in ordering supplies to meet kitchen demands.
- Collaborated with team members to maintain high standards of cleanliness and sanitation in the kitchen.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Trained and assisted new kitchen staff members.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
- Conserved resources by utilizing proper portion control techniques during meal preparation.
- Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
- Sharpened knife skills, resulting in precise cuts and reduced preparation time.
- Supported team to meet strict health and safety standards, resulting in zero violations during tenure.
- Played key role in special events catering, ensuring high-quality food production under pressure.
- Contributed to menu development, incorporating seasonal ingredients for freshness and variety.
- Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
Education
High School Diploma -
Liberty High School
Liberty Mounds, OK05-1995
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Pharmaceutical calculations
- Pharmacist support
Timeline
Certified Pharmacy Technician
Walgreens
10.2025 - Current
Shift Lead
Walgreens
01.2023 - 10.2025
Prep Cook
Stepping Stone Cafe
01.2012 - 12.2022
High School Diploma -
Liberty High School