Jason Cooke
O'Reilly Auto Parts Distribution Center
Gibsonville,NC
7
years of professional experience
Results-driven QA Supervisor with expertise in quality assurance, process optimization, and team leadership. Proven track record of enhancing productivity and fostering a positive work environment. I have always enjoyed working with other people and helping them to reach their full potential and motivating them to do so.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with a flexible approach to evolving business needs for reliability, strong communication, and fostering a productive work environment.
Work History
QA Slotting Supervisor
9 Months- Implemented process improvements that enhanced productivity and reduced operational costs.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Coordinated scheduling and staffing to meet peak demand and maintain service levels.
- Trained and mentored staff on best practices for inventory management and order fulfillment.
- Monitored performance metrics, providing feedback to team members for continuous improvement.
- Collaborated with cross-functional teams to streamline supply chain processes and enhance communication.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal a safe and legal operational environment.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more a more skilled workforce.
- Streamlined inventory management processes, leading to more organized and efficient stock handling systems.
City Counter Supervisor
2 Years 4 Months- Supervised daily operations, ensuring compliance with safety protocols and efficiency standards.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and service quality.
- Assisted in scheduling shifts, balancing coverage to meet peak demand periods effectively.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Coached team members to deliver exceptional customer service, leading to repeat business and positive reviews.
- Prioritized safety maintaining a safe working environment through enforcement adherence to protocols and regular equipment checks.
- Provided excellent communication between team members by hosting weekly meetings discussing goals progress challenges faced during the week.
- Assisted in the hiring process by interviewing potential candidates and providing feedback to management on their suitability for the role.
- Scheduled Daily Routes, putting the best Driver on the correct Route to ensure top notch Customer Service to our Stores.
- Conducted regular performance evaluations, offering constructive feedback to staff members for continuous improvement opportunities.
QA Slotting Supervisor
7 Months- Implemented process improvements that enhanced productivity and reduced operational costs.
- Coordinated scheduling and staffing to meet peak demand and maintain service levels.
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Conducted regular training sessions focused on safety standards and equipment handling procedures.
- Developed strategies for optimizing warehouse layout, improving space utilization, and accessibility of products.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
QA Inventory Control Supervisor
2 Years 7 Months- Managed inventory management system to optimize stock levels and minimize discrepancies.
- Supervised inventory accuracy through regular cycle counts and audits.
- Implemented process improvements to enhance warehouse efficiency and reduce errors.
- Trained and mentored team members on inventory control best practices.
- Coordinated with shipping and receiving departments to streamline operations.
- Developed training materials for new hires focused on safety protocols and operational procedures.
- Analyzed inventory data to identify trends and inform strategic decision-making.
- Led cross-functional teams to address inventory challenges and improve service levels.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
- Streamlined warehouse operations by implementing efficient inventory control processes and procedures.
- Facilitated regular communication between departments for seamless coordination in replenishment activities.
QA Cycle Count Supervisor
1 Year- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Supervised daily operations, ensuring compliance with safety protocols and company standards.
- Trained and developed team members to enhance productivity and operational efficiency.
- Implemented workflow improvements that streamlined order fulfillment procedures.
- Conducted performance evaluations, providing constructive feedback to drive employee growth.
- Monitored key performance indicators, identifying trends to inform decision-making and improve outcomes.
- Collaborated with management to develop strategic initiatives for process enhancements.
- Managed scheduling and staffing to align workforce capabilities with operational demands.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Worked to maintain a high level of inventory accuracy throughout the warehouse. Worked with all other Departments to help with this as well.
Education
High School Diploma
Skills
Quality assurance
Quality control
Process optimization
Inventory control
Operational training
Project planning
Data-driven decisions
Strategic planning
Complex Problem-solving
Staff management
Team leadership
Team building
Policy enforcement
Timeline
QA Slotting Supervisor
O'Reilly Auto Parts Distribution Center
01.2026 - CurrentRead More
City Counter Supervisor
O'Reilly Auto Parts Distribution Center
08.2023 - 12.2025Read More
QA Slotting Supervisor
O'Reilly Auto Parts Distribution Center
01.2023 - 08.2023Read More
QA Inventory Control Supervisor
O'Reilly Auto Parts Distribution Center
01.2021 - 08.2023Read More
QA Cycle Count Supervisor
O'Reilly Auto Parts Distribution Center
01.2020 - 01.2021Read More
Southern Alamance High School
High School Diploma
Read More