15
Property Management
Jason Cooper
Chicago,IL
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
10
10
10
10
Housing Manager
Work History
Horticulture Technician
Cooper Yard Maintenance
01.2015 - Current
- Helped keep facilities, equipment and tools operational with regular repairs and proactive maintenance.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Property Manager
Pines Road LLC
09.2022 - 10.2023
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
General Manager
Best Western Airport Inn
09.2019 - 09.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Front Desk Manager
Best Western West Monroe Inn
03.2016 - 08.2019
- Responsible for daily operations of he staff at he property
- Coordinate with owners on staffing; punch lists, as required by BW International; Grounds keeping and financial obligations of property
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- I assist in billing and troubleshooting of problems. I have worked in maintenance and light landscaping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Certificate of Completion - Front Desk Management
Best Western University
Phoenix, AZ05.2016
Certificate of Completion - Horticulture
Louisiana Technical College
Winnfield, LA05.2012
Some College - Secondary Mathematics Education
University of Louisiana At Monroe
Monroe, LA05.2004
High school or equivalent - undefined
Mangham
Mangham, LA05.2000
Skills
- Equipment Calibration
- Problem-solving aptitude
- Community Outreach
- Self Motivation
- Relationship Building
- Problem-Solving
- Equipment Operation
- Time management abilities
- Clerical Support
- Adaptability and Flexibility
- Attention to Detail
- Teamwork and Collaboration
- Professional Demeanor
- Time Management
- Goal Setting
- Active Listening
- Professionalism
- Reliability
- Decision-Making
- Excellent Communication
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 10 staff members.
- Documented and resolved under performing properties which led to being named Northeast Louisiana's Hospitality and Hotelier of the Year.
Certification
Special Education Certification
Assessments
- Customer focus & orientation, Proficient, 12/01/22, Responding to customer situations with sensitivity
- Office manager, Proficient, 05/01/22, Scheduling and budgeting
- Attention to detail, Proficient, 07/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Front desk agent (hotel), Proficient, 12/01/22, Selecting hotel rooms based on requests and identifying errors in hotel data
- Spreadsheets with Microsoft Excel, Proficient, 05/01/22, Knowledge of various Microsoft Excel features, functions, and formulas
Personal Information
Willing To Relocate: Anywhere
Software
Timeline
Property Manager
Pines Road LLC
09.2022 - 10.2023
General Manager
Best Western Airport Inn
09.2019 - 09.2023
Front Desk Manager
Best Western West Monroe Inn
03.2016 - 08.2019
Horticulture Technician
Cooper Yard Maintenance
01.2015 - Current
Certificate of Completion - Front Desk Management
Best Western University
Certificate of Completion - Horticulture
Louisiana Technical College
Some College - Secondary Mathematics Education
University of Louisiana At Monroe
High school or equivalent - undefined
Mangham
Special Education Certification
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