Jason Cooper

• Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
• Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
• Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
• Assisted senior management with mapping and formulating processes, procedures, and policies.
• Conducted special assignments to improve the efficiency of operations.

· Conducted performance audits and compliance audits.

· Acted as the Departments LEAN process improvement coordinator.

· Prior to being promoted I was the Department’s compliance coordinator, conducting compliance audits for the department ensuring the Department stayed in compliance with several court orders.

· Reviewed, edited, and made suggestions for Department policies.

• Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
• Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
• Performed observations and evaluated supporting documents to supplement audit findings.