Jason Copas
Nashville,TN
Summary
With a proven track record at Downtown Nashville Nissan, I excel in customer service and mechanical aptitude, enhancing client trust and exceeding sales targets. My strong work ethic and excellent communication skills have consistently improved service delivery and efficiency across roles, significantly contributing to business growth and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Service Advisor
Downtown Nashville Nissan
10.2006 - 09.2007
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Hallmark VW of Coolsprings
04.2004 - 07.2006
- Educated customers on proper vehicle maintenance, fostering a long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Loaner Fleet Assistant Manager
Mercedes Benz of Nashville
05.2001 - 01.2004
- Contributed to the creation of fleet-related policies, procedures, and guidelines.
- Ensured all vehicle specifications, registrations, insurance policies, and service histories were up to date.
- Maintained accurate asset tracking systems by conducting frequent fleet inventory checks.
Trailer Mechanic
Central Transport
02.1998 - 01.2001
- Maintained accurate records of all completed work, providing transparency for management and clients.
- Performed preventative maintenance on trailers, prolonging their lifespan and reducing repair costs.
- Installed new parts on trailers according to manufacturer guidelines, ensuring proper fitment and functionality.
- Improved trailer safety by conducting thorough inspections and identifying necessary repairs.
- Collaborated with team members to complete complex repairs, ensuring timely completion of tasks.
- Repaired or replaced damaged components on trailers, restoring them to optimal functionality quickly and effectively.
- Increased workshop efficiency by organizing tools and equipment for easy access during repairs.
- Troubleshot electrical systems in trailers to identify issues and perform appropriate fixes as needed.
- Adhered to safety protocols while working on trailers, minimizing workplace accidents and injuries.
- Troubleshot problems and implemented solutions to fix issues with brakes.
- Assisted with inventory management, ensuring that all necessary parts were available for scheduled repairs.
- Reduced downtime for trailers by efficiently diagnosing and resolving mechanical issues.
HVAC Technician Assistant
C&C Mechanical
04.1996 - 12.1997
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
- Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
- Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
- Worked in strict compliance with applicable OSHA regulations and safety requirements.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Kept accurate records of work activities, time, materials and faults on work orders.
Education
High School Diploma - Normal
Mt. Juliet High School
Mount Juliet, TN06.1996
Skills
- Customer service
- Computer skills
- Strong work ethic
- Excellent communication
- Team player mentality
- Mechanical aptitude
- Work prioritization
- Professional telephone demeanor
- Issue and complaint resolution
- Multitasking and organization
Timeline
Service Advisor
Downtown Nashville Nissan
10.2006 - 09.2007
Service Advisor
Hallmark VW of Coolsprings
04.2004 - 07.2006
Loaner Fleet Assistant Manager
Mercedes Benz of Nashville
05.2001 - 01.2004
Trailer Mechanic
Central Transport
02.1998 - 01.2001
HVAC Technician Assistant
C&C Mechanical
04.1996 - 12.1997
High School Diploma - Normal
Mt. Juliet High School
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