JASON CORN
BLUE SPRINGS,MISSOURI
Summary
With 15+ years of experience in the wireless industry, I bring a wealth of expertise in operations, field support, project management, and training to the table. My career has been defined by a strong commitment to optimizing operational processes, ensuring seamless field support, and successfully leading and delivering complex projects on time. I excel in developing and implementing training programs that empower teams to excel in a dynamic industry. My unwavering dedication to excellence and my ability to adapt to the ever-evolving wireless landscape make me a valuable asset in driving operational efficiency and achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Operations Manager
T-Mobile
11.2022 - 09.2023
- Contributed to national project completion by providing leadership and field support, ensuring that projects were executed efficiently and on schedule
- Leveraged my content creation skills to produce engaging and informative materials for internal communication, contributing to improved Mobile Expert engagement and increased productivity
- Collaborated with cross-functional teams to identify and address frontline operational challenges
- Developed and supported frontline processes including inventory, Merchandising, Asset Protection to improve operational quality and team efficiency
- Developed field support strategies to enhance customer satisfaction and resolve Go-To-Market Escalations promptly.
- Provided in-store visit support to address operational challenges and ensure seamless audit execution
Customer Loyalty Manager
T-Mobile
02.2021 - 04.2022
- Managed team of customer support specialists, providing training and guidance to ensure consistent and exceptional customer service. Supported 100+ COR and AR doors
- Consistently performed above Channel performance in Churn Reduction, Sprint Forward Metrics and Customer Experience
- Analyze business trends and conversion to formulate top impact doors/districts to maximize visit schedules and store support
- Created and implemented multiple growth strategies to drive loyalty metrics Churn, Sprint Select, Sprint TechUp, activations, and Customer Experience
- Build Cross Functional Partnerships with Operations Managers/TM/DM to develop specific district game plans. Conducted business reviews weekly with Market Director Leadership team
- Created and developed training materials to drive Transfer of knowledge to DM/TM and Store Personal
- Conducted store visits with Senior leadership to identify customer and store level pain points to grow the business and provide solutions
HV Retail Training Store Manager
T-Mobile
05.2008 - 02.2021
- Implemented comprehensive training programs for new hires and ongoing training for existing team members to ensure product knowledge and sales techniques were up to date
- Store Total Activation Volume in Top 15% in Enterprise
- Initiated and led additional development programs for existing RAM leadership team, focusing on advanced leadership skills, coaching techniques, and business acumen
- Conducted regular Sync Conservations and set clear expectations for team members, resulting in regular Top 25% performance
- Successfully managed day-to-day store operations, including staff scheduling, inventory management, and customer service
- Drove NPS & SME to Top 10% while driving down escalations
Retail Sales Manager/Lab Manager
Lenscrafters
11.2006 - 05.2008
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Launched quality assurance practices for each phase of development
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
Sales Manager
CompUSA
05.2002 - 11.2006
- Achieved consistently high sales and revenue goals resulting in over $12 million in yearly sales, and consistently ranking as a top-performing store within area.
- Drive volume and monitor warranty programs and other services including cell phone activations, internet activations
- Hiring team members, training, and development, and updating team members on company policies and program rollouts.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
High School Diploma -
Von Steuben
Chicago, ILSkills
- Process Improvement Strategies
- Multi-Unit Operations Management
- Strategic Partnership
- Policy and Procedure Implementation
- Project Management
- Customer Relationship Management
- Cross-Functional Communication
- Performance Monitoring and Evaluation
- Microsoft Office Expertise
- Planning and Implementation
Timeline
Operations Manager
T-Mobile
11.2022 - 09.2023
Customer Loyalty Manager
T-Mobile
02.2021 - 04.2022
HV Retail Training Store Manager
T-Mobile
05.2008 - 02.2021
Retail Sales Manager/Lab Manager
Lenscrafters
11.2006 - 05.2008
Sales Manager
CompUSA
05.2002 - 11.2006
High School Diploma -
Von Steuben
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Franklin FinkFranklin Fink
Mobile Expert at T-MobileMobile Expert at T-Mobile
Joshua PachecoJoshua Pacheco
Sales Representative at T-MobileSales Representative at T-Mobile
Mykerline SiprinMykerline Siprin
Associate at AmazonAssociate at Amazon