Jason Cornejo
Summary
I've worked in the hospitality industry since the age of 16. In my nearly 20 years of service, I've been promoted three times from two different employers. I dedicate myself to my work. My first job spanned over five years, and my second, with recommendations from my first employer, over ten years. My experience reaches from hands-on customer service to managing a team of service providers in the food and beverage fields. The computer I'm using to create this resume was built entirely by me, and I know my way around computers and various applications used in business. I can type over 80 words per minute. I'm quick-witted, have a silver tongue, and would be an amazing addition to any company.
Overview
15
15
years of professional experience
Work History
Captain of Banquets
Four Points By Sheraton Hotel
02.2015 - 03.2020
- Assessed staff assignment sheets and assisted in fair task delegation.
- Directed and managed banquet functions for smaller and larger events, ranging anywhere from 10-500 people.
- Adhered to Operational Health and Safety Administration rules and regulations; keeping guests and employees safe at all times despite hazards.
- Delegated and performed tasks to clean and break-down materials after events and prepare for upcoming facility use.
- Secured materials and items requested by guests quickly with strict adherence to budgetary constraints.
- Fulfilled light kitchen and bartending duties to support other staff members.
- Juggled multiple clients and conflicting schedules diplomatically, resolving scheduling errors professionally and expeditiously.
- Consulted with custodial lead to assess cleanliness of rooms between and during events to create seamless guest experiences.
- Diplomatically dealt with client breaches of policy, professionally and respectfully upholding facility regulations.
- Answered customer questions about food and beverage items.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored dining room inventory and replenished as necessary.
- Processed payments for orders and provided customers with change.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room and bar areas for signs of overcrowding.
Banquet Server
Four Points By Sheraton Hotel
09.2010 - 02.2015
- Set up banquet tables and chairs based on event requirements.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Adhered to all health and safety regulations while serving food and beverages.
- Answered guest questions about event plans and food service choices.
- Adjusted service based on customer requests and kitchen readiness.
- Increased sales significantly by upselling higher-end products to customers.
Room Service Server
Doubletree By Hilton Hotel
05.2006 - 07.2009
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Completed orders with speed and accuracy, maintaining exceptional service standards each day.
- Protected guests by following proper food handling procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Processed customer payments to accurately record transactions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Restaurant Busser
Doubletree By Hilton Hotel
10.2004 - 05.2006
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Participated in pre-staging dining rooms for meals, arranging tables according to restaurant policies.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted customers with carry-out service.
- Greeted customers and provided menus upon arrival to dining room.
Education
High School Diploma -
Stockdale High School
Bakersfield, CA07.2007
Skills
- Team Building
- Excellent Communication
- Task Prioritization
- Analytical and Critical Thinking
- Multitasking Abilities
- Organizational Skills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Written Communication
- Relationship Building
- Computer Skills
- MS Office
- Supervision and Leadership
Timeline
Captain of Banquets
Four Points By Sheraton Hotel
02.2015 - 03.2020
Banquet Server
Four Points By Sheraton Hotel
09.2010 - 02.2015
Room Service Server
Doubletree By Hilton Hotel
05.2006 - 07.2009
Restaurant Busser
Doubletree By Hilton Hotel
10.2004 - 05.2006
High School Diploma -
Stockdale High School
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