Over 20 years in the automotive industry, started out as tire technician out of highschool and worked my way to a mechanic position. Have been a mechanic for 18 years became certified in many ASE certifications. But With the last 8 years being manager of the shop along with still being mechanic backup.
Solid history and experience balancing team performance, and customer service. Dedicated to working closely with employees to maximize productivity and optimize procedures. Leader with good planning and organizational skills.
But also, a automotive repair professional skilled at conducting inspections, diagnosing issues and working with diverse vehicles. Proficient in scheduled service, reading technical manuals and scoping instruments. Also, have all my own tools.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager/Automotive Mechanic
Sierra Nevada Tire And Wheel
Placerville, CA
01.2005 - Current
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Conducted test drives before and after repair services.
Removed old oil, replaced filters, and added correct amounts of fluids.
Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Kept detailed records of repairs, labor involved and parts used.
Completed standard inspections to assess wear and damage to vehicles.
Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Maintained garage safety protocols to meet regulatory and company expectations.
Monitored shop equipment to maintain safe working condition.
Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Provided estimates for labor costs involved in repair jobs based on customer requests.
Mount and balnce passenger, light truck, and medium truck tires.
Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
Communicated effectively with customers regarding repair status updates throughout the process.