Summary
Overview
Work History
Education
Skills
Timeline
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Jason Cottle

Orlando

Summary

Dynamic professional with extensive experience at Philips Healthcare, excelling in rigorous testing and data management. Proven ability to enhance product quality and mentor team members. Strong customer service skills demonstrated as a Customer Care Representative, adept at problem-solving and maintaining high satisfaction levels. Proficient in data entry and communication.

Overview

2025
2025
years of professional experience

Work History

Senior Test Technician

Philips Healthcare
10.2008 - 12.2024
  • Consistently met high performance standards under pressure, maintaining focus during periods of intense workload demands.
  • Supported production and integration of Ultrasond system and subsystems to accomplish predetermined objectives.
  • Used equipment, tools, and standardized test procedures to provide consistent analysis.
  • Enhanced product quality through rigorous testing and careful analysis of results.
  • Ensured accurate data collection by implementing robust data management practices and utilizing advanced software tools.
  • Documented errors and communicated problems with production and development teams.
  • Collaborated with cross-functional teams to identify areas for improvement in product design and manufacturing processes.
  • Mentored junior technicians in best practices for conducting tests, fostering professional growth among team members.
  • Used diagnostic skills to determine causes of defects and recommended possible solutions.
  • Participate in 5S efforts and continuous improvement processed.

Customer Care Representative

Virgin Mobile
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Logged call information and solutions provided into internal database.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Cashier Team Lead

Burger King
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

Computer Engineering Technology

Keiser University
Melbourne, FL

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Organizational skills
  • Computer skills
  • Communication Skills
  • Cash handling
  • Basic math

Timeline

Senior Test Technician

Philips Healthcare
10.2008 - 12.2024

Customer Care Representative

Virgin Mobile

Cashier Team Lead

Burger King

Computer Engineering Technology

Keiser University

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