Jason Courtney
Alexandria,KY
Summary
Seasoned Service Manager bringing 9 years of experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on safety, exceptional service, and customer retention. Keeps team members on-task to optimize workflow and meet challenging project deadlines. Experienced in training, coaching and motivating employees.
Overview
9
9
years of professional experience
Work History
Shop Foreman
United Rentals
07.2021 - Current
- Managed materials inside shop and at job locations.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Used hand and power tools, equipment, and instruments accurately.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Trained and coached employees to improve performance and skills.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Directed daily operations of team of 3 technicians and shop professionals.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Troubleshot equipment to reduce service calls and downtime.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Service Manager
Sunbelt Rentals
11.2014 - 06.2021
- Monitored team performance, adhered to service maintenance forms (SMFs) and provided detailed job training
- Contacted customers to discuss service needs and develop effective and practical solutions
- Guided techs on repair, tool usage and equipment operation
- Hired and trained new service technicians to improve efficiency of department and cultivate productive work atmosphere
- Kept rental records in Wynn system, accurately detailing customer information, payment processes and equipment conditions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Trained less-skilled service employees on standards, efficiency and troubleshooting for best-in-class customer service
- Monitored product quality and communicated necessary improvements to Profit Center Manager
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary
- Set and administered department budgets for expenditures, materials and labor
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
- Managed supply inventories while conducting monthly audits and rotating stock to protect product quality
- Completed physical inventory counts yearly
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels
- Recommended changes to company culture in order to improve safety and meet changing demands
- Inspected facilities for adherence to all hazard and safety guidelines
- Coached employees, and managers on effective safety policies
- Inspected worksites, practices and gear for compliance with established safety standards.
Education
GED -
Boone County High School
Florence, KY06.1993
Skills
- After-sales support
- Repair
- Documentation and reporting
- Employee Supervision
- Proficient in Wynn System
- Conflict Resolution
- Team Leadership
- Quality assurance
- Budgeting
- Technical Support
- Safety Awareness
Timeline
Shop Foreman
United Rentals
07.2021 - Current
Service Manager
Sunbelt Rentals
11.2014 - 06.2021
GED -
Boone County High School
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