Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager
Jason COURY

Jason COURY

Hanover,PA

Summary

Skilled Project Manager ready to bring 7+ years of experience and take on challenging new roles. Diligent, forward-thinking, and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Implementation Specialist

CloudRadial
Dallas, TX
02.2022 - Current
  • Coordinate and manage all aspects of implementation for new and existing customers
  • Communicate and manage internal and external implementation requirements and expectations
  • Ensure successful deployment and satisfaction of each implementation plan.
  • Assisted account executives with strengthening client relationships through targeted solutions

Project Manager

SnapMD
Glendale, CA
10.2020 - 02.2022
  • Worked collaboratively with team members to ensure that appropriate expectations are set with client/partner and are constantly sharing any relevant insights
  • Collected, organized, and communicate feedback to improve client experience, streamline process flow, and ensure success of project implementation and execution
  • Assisted client by facilitating solutions to problems that may arise in effort to ensure positive final interaction with SnapMD.
  • Facilitated communication between internal personnel, contractors and vendors for project cohesion

Project Coordinator

Communications Electronics
Timonium, MD
09.2017 - 03.2020
  • Coordinated and optimized internal personnel potentially including Primes/Clients, pre-deployment meetings, client interface and deliverables
  • Worked closely with team members to ensure proper methods, strategy and approach for timely completion of milestones
  • Reviewed, monitored, and improved existing processes and interaction with clients with goal to maximize efficiencies and productivity.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments

Implementation Project Manager

Vonage Business Solutions Inc
McLean, VA
04.2016 - 10.2016
  • Engaged in Pre-Sales process with appropriate Account Sales Rep, Engineer, and Customer
  • Developed project plans identifying key issues, approaches and performance metrics
  • Maintained complete control and responsibility for entire installation and implementation process for single project environment
  • Provided coordination of internal and external resources to ensure successful installation implementation and resolution of any post cutover deficiencies, including, but not limited to coordination of Project Team and outside vendors.

Implementation Project Manager

RxNT Networking Technology Inc
Annapolis, MD
01.2016 - 04.2016
  • Managed implementations and system enhancements
  • Collaborated with clients to implement enhancements
  • Updated management of status on all ongoing projects
  • Coordinated internal audits and led remediation efforts for identified deficiencies.

Integration Analyst

Surescripts
Arlington, VA
12.2013 - 11.2015
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new implementations
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect implementation processes from unforeseen delays and costs.
  • Created plans and communicated deadlines to complete projects on time

Customer Care Analyst

Surescripts
Arlington, VA
01.2010 - 12.2013
  • Provided primary customer support to internal and external customers in a fast-paced environment
  • Effective liaison between customers and internal departments
  • Investigated and resolved customer inquiries and complaints quickly
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies

Premier Account Support Specialist

Global Payments Inc
Owings Mills, MD
07.2002 - 01.2010
  • Received incoming merchant calls and messages and addressed or triaged phone requests
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Education

No Degree -

Oakland Community College
Bloomfield Hills, MI

Skills

  • Business analysis
  • Project Management
  • Analytical problem solving
  • Goal attainment
  • Negotiations expert
  • Strategic planning
  • Change Management
  • Project planning and development
  • Timeline management
  • Client interfacing
  • Interdepartmental coordination
  • Issue resolution
  • Stakeholder relations
  • Building Effective Relationships
  • Critical Thinking

Certification

Certified Associate in Project Management (CAPM)

Professional Scrum Master (PSM)

Foundation Certificate in IT Service Management (ITIL)

Timeline

Implementation Specialist

CloudRadial
02.2022 - Current

Project Manager

SnapMD
10.2020 - 02.2022

Project Coordinator

Communications Electronics
09.2017 - 03.2020

Implementation Project Manager

Vonage Business Solutions Inc
04.2016 - 10.2016

Implementation Project Manager

RxNT Networking Technology Inc
01.2016 - 04.2016

Integration Analyst

Surescripts
12.2013 - 11.2015

Customer Care Analyst

Surescripts
01.2010 - 12.2013

Premier Account Support Specialist

Global Payments Inc
07.2002 - 01.2010

No Degree -

Oakland Community College

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