Jason Crawley
Auburn,WA
Summary
Dynamic First Line Operations Manager at The Boeing Company with extensive experience in quality assurance compliance and flight operations coordination. Proven track record in enhancing operational efficiency through process improvements and fostering team engagement. Proficient in REDARS/Bold and skilled in customer relationship management, ensuring optimal service delivery and satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
737 EBU Operations Manager
The Boeing Company
Renton, Washington
01.2018 - 09.2018
- Facilitated onboarding of new hires, staffed and structured essential 2nd shift
- Conducted daily kick-off meetings to align team objectives and priorities.
- Emphasized safety, quality, and first-pass quality in all project phases.
- Reviewed prior day/shift defects and conducted open discussions to enhance understanding and minimize recurring problems.
- Implemented ELRs and PARs in engineering, managing planning when necessary.
- Builds completed under Unit Time Hours.
- Reviewed TMC standards to verify compliance and elevate operational efficiency.
First Line Operations Manager
The Boeing Company
Seattle, USA
- Leads team of Aviation Maintenance Technicians
- Directs and coordinates daily work scope and flight activity leading to FAA airworthiness inspection, customer presentation, and delivery of airplane into service.
- Guide, advise, and inspire team in morale and team-building strategies to fulfill customer and shareholder timelines and commitments.
- Lead Tier 1 morning discussions clarifying daily expectations, safety considerations, and quality objectives.
- Inspect and release the airplane for airworthiness.
- Coordinate efforts with peers, senior leadership, quality control, and engineering to resolve production non-conformances.
- Present daily airplane status during senior leadership meeting.
- Facilitates coordination between Flight Crew and flight scheduling
- Encourages professional development and nurtures confidence via a supportive leadership style.
- Developed and implemented process improvements for operational efficiency.
- Oversaw daily operations to ensure compliance with safety regulations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Established and led specialized team to execute multiple airplane engine changes, enhancing customer satisfaction and ensuring timely delivery.
Aviation Maintenance Technician
The Boeing Company
Seattle, USA
- Led team in task assignment and support to enhance productivity.
Streamlined organization of work processes for optimal aircraft scheduling.
Monitored safety protocols for aircraft and personnel according to Boeing EHS and FAA guidelines.
Facilitated adherence to safety standards through effective coordination of procedures. - Diagnose, evaluate, and test aircraft and engine systems to ensure flight readiness.
- Perform quality functions such as customer/FAA coordination, configuration change verification, and conformity inspections, airworthiness inspections (including pre-flight and post-flights).
- Initiate and document any nonconforming materials, hardware, software, tools, parts, and assemblies according to specifications, processes, and procedures.
- Conduct Aviation Maintenance Technician Inspector functions to achieve and retain necessary knowledge, skills, and certifications.
- Knowledgeable in industry standards and regulations, including AS9100 and AS9145.
- Over 14 years of experience in Quality Management Systems
- 14+ years’ qualification in repair station protocols
- Collaborate and engage directly with FAA throughout Airworthiness Certificate Process.
- Collaborate and engage directly with airline customers until delivery and flyaway
- Verify airplane stall compliance and eliminate findings during audits.
- Conducted routine inspections on aircraft systems and components.
- Performed maintenance and repairs on various aircraft models.
- Utilized specialized tools for troubleshooting aviation equipment.
- Documented all maintenance activities in compliance with regulatory standards.
- Collaborated with engineers to resolve technical issues efficiently.
- Ensured safety protocols were followed during maintenance procedures.
- Assisted in training new technicians on standard operating procedures.
- Completed required paperwork related to maintenance activities accurately and timely.
- Diagnosed malfunctions utilizing technical publications and experience gained from previous similar problems encountered during maintenance activities.
- Performed preflight inspections to ensure safety of flight operations prior to take off.
- Performed detailed inspections of aircraft systems and components to identify any potential issues or defects.
- Conducted scheduled and unscheduled maintenance on a variety of aircraft systems including engines, landing gear, hydraulics, and avionics.
- Ensured compliance with all applicable airworthiness regulations and standards.
- Participated in engine run-ups after major overhauls or installations were completed.
- Tested repaired systems for proper operation before returning the aircraft back into service.
- Repaired defective parts using hand tools and precision measuring instruments.
- Removed and installed engines on various types of airframes following approved procedures.
- Provided assistance to other technicians in diagnosing complex malfunctions or performing difficult tasks.
Product and Quality Service Manager
The Boeing Company
Seattle, USA
- Supervised Quality Assurance employees evaluating and ensuring compliance with customer contract requirements, engineering specifications, company procedures, and government regulations.
- Facilitated daily kickoffs and one-on-one meetings, emphasizing BPS
- Formulated and implemented business plans, policies, and procedures while creating organizational and technical strategies to enhance performance.
- Delivered education and coaching on Quality System
- Acquired and coordinated resources, executing process optimization initiatives.
- Supervised, enhanced, and stimulated employee engagement.
- Directed PMO and PCA team members to boost operational efficiency in receiving parts and supporting operations.
- Supported PCA relocation, setup, and process advancements.
- Assisted in the Kitting workshop, overseeing all stages from concept to implementation for parts delivery to the shop floor.
- Facilitated communication between departments to enhance workflow efficiency.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Monitored service performance metrics to identify areas of improvement.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Monitored employee performance through key metrics analysis.
- Identified opportunities to increase efficiency through automation or process re-engineering.
737 Max EDP Manager
The Boeing Company
Renton, Washington
- Participated in meetings with program leadership to evaluate test status and strategize future testing initiatives
- Facilitated crew meetings to enhance team communication and collaboration.
Developed manager talking points to ensure consistency in messaging.
Conducted monthly safety training to promote workplace safety awareness. - Collaborated with 737 EBU line to facilitate labor reassignments during workforce shortages.
- Facilitated team meetings to discuss project progress and address challenges.
- Managed project schedules and resource allocation for aircraft development programs.
777/767/747 SBU Manager
The Boeing Company
Everett, Washington
- Coordinated with manufacturing team regarding scheduling, traveled work, and Emergent Ops for SOS parts.
- Executed onboarding for new hires and facilitated enrollment in production certification courses.
Established cross-training practices to promote skill diversification among team members.
Applied 5S principles to streamline operations and enhance productivity.
Oversaw 777x strut build implementation during production downtime. - Engaged in Manager Meetings, workshops, and daily tier 1, 2, 3 meetings.
- Coded ETS for attendance management, MVT, and TMC.
- Led team meetings to align on project goals and timelines.
- Oversaw daily operations to ensure workflow efficiency and productivity.
- Managed resource allocation for optimal team performance and task completion.
- Facilitated performance reviews to assess employee development and feedback.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough shift change functions to maintain operational standards each day.
Mechanic
The Boeing Company
Renton/Kent, USA
- Skilled mechanic with proficiency across multiple SCPS programs: 777 SBU/EBU, 747-8 SBU/EBU, 767 SBU/EBU, 737 EBU; contributed as mechanic for 737 Max EDP-EBU in Renton/Kent.
- Assisted in the assembly and disassembly of aircraft parts as needed.
- Daily tasks include reading and deciphering details, assembly, installation drawings, repair manuals, and powerplant buildup manuals for repair station work.
- Executed system installation on struts and engines according to drawing requirements.
- Use certified tools to perform engineering torque specifications.
- Utilized REDARS/Bold to extract comprehensive information for product build.
- Designed bar charts and pre-assembly plans actively employed for Max EBU production line
- Conducted engine build-ups on Max test engines at test sites, maintaining compliance with standards.
- Assisted fellow mechanics when necessary during complex repairs.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Monitored shop equipment to maintain safe working condition.
BAI Mechanic
The Boeing Company
- Collaborated with Boeing QAI team and GE members in Quality AIW in Durham, NC to reduce escapements and enhance inbound quality
- Engaged with FAA on conformities, first article verifications (FAV), and MIDO audits concerning SPECS and procedures for certifying LEAP-1B powerplant for 737 MAX a/p.
- Experienced in discussing LMS boardwalks with Propulsion Leadership, and addressing daily challenges on 737 EBU line.
- Provided exceptional on-site assistance for QECs engaging directly with Airline mechanics (Tech Assist).
- Inventoried BOMs for QEC builds to ensure accuracy and efficiency.
Assembled and delivered QEC units while adhering to quality standards.
Provided onsite support to resolve technical issues and enhance customer satisfaction. - Executed quality assurance and manufacturing on-site support for AOG (Engine R/R) in Thailand
- Facilitated collaboration among ME, IE, LE, flight line, and customers to achieve timely delivery compliance.
- Assigned tasks, organized travel logistics, and established plans for Max test builds.
- Coordinated with QA and IE for streamlined processes
- Conducted inventory management for Max test parts to ensure accuracy.
Oversaw receipt of Max test parts, facilitating efficient operations.
Coordinated kitting and shipping of parts to multiple test site locations. - Developed flow chart facilitating Power Plant Build Manual creation for entry into service.
- Constructed several iterations of Max production bar chart effectively implemented
Education
Bachelors of Science -
Eastern Oregon University
LaGrande, OR06.2005
Associates Degree -
Wenatchee Valley Community College
Wenatchee, WA06.2000
Skills
- Experience with REDARS/Bold
- Basic blueprint reading
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- CMES
- TMC
- Tableau
- EPD
- PSDS
- MVT
- ETS
- IVT
- WIRS
- Aircraft systems inspection
- Quality assurance compliance
- Customer relationship management
- Flight operations coordination
- Supply chain management
- Quality assurance and control
Certification
- Boeing 9 Blocker
- Completed Future Leadership curriculum (Propulsion Systems Division)
- Ability to obtain Airframe and Powerplant license
Affiliations
Former fabricator who enjoys building hot rods and working on racecar's in the evenings. Including engine building, and metal construction.
Accomplishments
- Recipient of Cash Awards
- Often recognized for exceeding expectations
Timeline
737 EBU Operations Manager
The Boeing Company
01.2018 - 09.2018
First Line Operations Manager
The Boeing Company
Aviation Maintenance Technician
The Boeing Company
Product and Quality Service Manager
The Boeing Company
737 Max EDP Manager
The Boeing Company
777/767/747 SBU Manager
The Boeing Company
Mechanic
The Boeing Company
BAI Mechanic
The Boeing Company
Bachelors of Science -
Eastern Oregon University
Associates Degree -
Wenatchee Valley Community College
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