Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Jason Crynes

Jason Crynes

Longmont,United States

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Safety and Training Manager

Transdev Transportation
Longmont, CO
10.2024 - Current
  • Conducted assessments to determine skill gaps of existing personnel.
  • Implemented training improvements to achieve desired results.
  • Maintained records of employee participation in all training activities.
  • Analyzed data to evaluate effectiveness of current training program offerings.
  • Provided coaching and mentorship programs for staff members.
  • Roleplayed various scenarios with teams to build confidence in handling situations.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
  • Delivered training material to diverse audiences of both blue and white-collar professionals.
  • Explored new technologies to address or identify gaps and provide standardization and optimization.

Street Supervisor and Classroom Trainer

First Transit/Transdev
Longmont, CO
01.2018 - 10.2024
  • Safely operated 30/40ft Gillig on various routes, transporting passengers daily.
  • Maintained accurate records of daily operations, including passenger counts, incidents, and maintenance requests.
  • Adhered to strict safety protocols and regulations.
  • Provided excellent customer service to passengers of all ages and abilities.
  • Collaborated with dispatchers and maintenance staff to ensure efficient operations.
  • Developed and implemented comprehensive driver training programs.
  • Provided one-on-one training to new and existing drivers on vehicle operation, safety procedures, and customer service.
  • Conducted pre-trip inspections and road tests to assess driver competency.
  • Monitored driver performance and provided feedback for improvement.

Landscape Supervisor

Prop Maintenance
04.2014 - 05.2018
  • Team Management: Hiring, training, scheduling, and supervising landscape crews.
  • Project oversight: Planning, coordinating, and executing landscape projects.
  • Equipment management: Ensuring proper maintenance and operation of landscape equipment.
  • Client relations: Communicating with clients, addressing concerns, and building relationships.
  • Maintained detailed records of completed projects in order to provide accurate billing information.
  • Ordered supplies and materials necessary for the successful completion of landscaping projects.
  • Assisted with training new employees on proper use of tools and equipment as well as safety protocols.
  • Performed regular maintenance tasks such as mowing lawns, planting flowers and shrubs, pruning trees and hedges, aerating soil and removing weeds from turf areas.
  • Participated in job site meetings with customers and other contractors involved in larger scale projects.

Returns Manager

2 Chads
Aurora, CO
05.2012 - 04.2014
  • Managed a team responsible for processing customer returns efficiently and accurately.
  • Monitored inventory levels of returned items to ensure accuracy of data.
  • Maintained up-to-date records of all returned products, including tracking information, item numbers, quantities.
  • Developed and implemented return policies, procedures, and processes.
  • Coordinated the processing of refunds for customers who returned goods.
  • Reviewed daily reports on returned items to identify patterns or anomalies that may indicate fraudulent activity.
  • Trained staff on proper handling of returns and exchanges.
  • Analyzed data from safety audits and investigations to identify trends in unsafe conditions or behaviors.
  • Performed daily workplace inspections to identify potential hazards and corrective action plans.
  • Conducted regular safety meetings, orientations and training sessions for employees.
  • Developed and implemented safety policies and procedures to ensure compliance with federal regulations.

Over the Road Truck Driver

May Trucking Company Brooks Terminal
Commerce City, CO
01.2012 - 04.2012
  • Participated in regular safety meetings conducted by employer or regulatory agencies.
  • Planned routes using GPS systems or maps for efficient navigation during long-distance hauls.
  • Communicated professionally with customers regarding deliveries, pickups, and other related matters.
  • Maintained communication with dispatch personnel regarding delivery updates and arrival times.
  • Performed preventative maintenance checks on vehicles such as changing oil and checking fluid levels.
  • Inspected vehicle before and after trips to ensure safe operation.
  • Stayed up-to-date with changes in DOT regulations concerning hours of service compliance.
  • Conducted pre-trip inspections of the vehicle's engine components, brakes, tires, lights, signals.
  • Ensured that cargo was properly loaded and distributed in order to maintain proper balance of weight in truck bed.
  • Followed all applicable state and federal laws while driving long distances.
  • Delivered goods safely and efficiently according to delivery schedule.

Call Center Supervisor

RevGuard
Gunbarrel, CO
12.2009 - 12.2011
  • Monitored calls for quality assurance purposes.
  • Facilitated communication between departments to resolve problems quickly.
  • Investigated difficult or complex inquiries from customers.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Identified areas where additional training was needed among existing staff members.
  • Resolved escalated customer complaints in a timely manner.

Inbound Call Center Representative

T-Mobile
Thornton, CO
09.2007 - 10.2009
  • Provided accurate information about products or services to customers.
  • Followed up with customers to ensure their requests were addressed properly.
  • Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
  • Assisted other team members when needed during peak hours of business operations.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Adhered to all company policies and procedures when dealing with customers.

Store Manager

Rent A Center Warehouse & Retail Store
Denver, CO
12.2000 - 06.2007
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Assessed operational efficiency of the store's departments.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Managed daily banking activities such as deposits and withdrawals.
  • Ensured compliance with safety regulations and company policies.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Education

General Education Degree -

Front Range Community College

Commercial Driver's License Training -

United States Truck Driving School

Radio and Television Broadcasting

Career Education Center
Denver, CO

Skills

  • Defensive driving techniques
  • Driver training and development
  • Passenger safety and handling
  • Excellent communication and interpersonal skills
  • Route planning and optimization
  • Strong time management and organizational abilities
  • Incident Reporting
  • Policy Enforcement
  • Team Management
  • Cross-Functional Teamwork
  • Workload prioritization
  • Job Planning
  • Project Planning
  • Crew Scheduling
  • Worksite safety
  • OSHA Compliance
  • Effective Communication
  • Site Inspection
  • Employee Training
  • Safety policies and procedures
  • Attention to Detail
  • Critical Thinking
  • Customer Relations

Certification

  • Forklift certification

References

References available upon request.

Timeline

Safety and Training Manager

Transdev Transportation
10.2024 - Current

Street Supervisor and Classroom Trainer

First Transit/Transdev
01.2018 - 10.2024

Landscape Supervisor

Prop Maintenance
04.2014 - 05.2018

Returns Manager

2 Chads
05.2012 - 04.2014

Over the Road Truck Driver

May Trucking Company Brooks Terminal
01.2012 - 04.2012

Call Center Supervisor

RevGuard
12.2009 - 12.2011

Inbound Call Center Representative

T-Mobile
09.2007 - 10.2009

Store Manager

Rent A Center Warehouse & Retail Store
12.2000 - 06.2007

General Education Degree -

Front Range Community College

Commercial Driver's License Training -

United States Truck Driving School

Radio and Television Broadcasting

Career Education Center

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Jason Crynes