Jason Dabila
Brunswick,OH
Summary
Authorized to work in the US for any employer Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
12
12
years of professional experience
Work History
Department Supervisor
Lowe's Home Improvement
06.2021 - 04.2023
- Leads and supervise a team in sales for both installs and DIY customers
- Helping customer make decisions on new flooring products to help them love where they live while maintaining cleanliness within store
- Making sure customers have comfortable and safe shopping experience
- Received "Unsung Hero" award at all store meeting
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Managed team of 9 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Sales Specialist
Lowes Home Improvement
03.2016 - 06.2021
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Drafted, finalized and submitted paperwork to complete sales.
- Created and implemented sales strategies to successfully meet company targets.
- 1st in district and 2nd in region for 5 consecutive months
Customer Service Associate
Lowes Home Improvement
04.2014 - 03.2016
- Maintain park grounds
- Grass cutting, tree and bush trimming, mulching, landscape design and build.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Increased revenue by cross-selling and upselling products and services.
- Delivered prompt service to prioritize customer needs.
Horticulturist
Cleveland Metroparks ZOO
06.2011 - 09.2011
- Retained knowledge of garden plants and understanding of cultural requirements to maximize growth and cultivation.
- Inspected gardens to identify insect or disease problems and weed control needs.
- Maintained horticultural calendar to track bloom periods and seasonal cultural needs.
- Documented plant information and identified plant material to process and maintain accession records.
- Performed minor repair of power and irrigation equipment to maintain proper functionality.
- Studied different characteristics of soil based on location, minerals in soil and living organisms impacting production.
- Researched composition of soil to determine effects on plant growth.
Education
High School Diploma -
Washington Park Environmental Studies Academy
Cleveland, OH06.2013
Skills
- Sales
- Inventory
- Supervising Experience
- Cash Handling
- Merchandising
- Horticulture
- Windows
- Conflict management
- Landscape Maintenance
- Retail Sales
- Inventory Control
- Loss Prevention
- Planograms
- Team management
- Computer skills
- Department Inspection
- POS Systems Operations
- Problem Resolution
- Recovery Management
- Training and Development
- Plan Projects
- Customer Relations
- Product Restocking
- Freight Unloading
- Calendar and Scheduling Software
- Team Meetings
- Corrective Actions
- Rules and Regulations
- Department Reviews
- Sales Expertise
- Directing Team Members
- Inventory and Supply Management
- Team Management Understanding
- Budgeting and Forecasting
- Order Management
- Persuasive Negotiations
- Employee Performance Evaluations
- Negotiation and Conflict Resolution
- Order Processing
- Department Head
- Staff Supervision
- Customer Engagement
- Department Resets
Timeline
Department Supervisor
Lowe's Home Improvement
06.2021 - 04.2023
Sales Specialist
Lowes Home Improvement
03.2016 - 06.2021
Customer Service Associate
Lowes Home Improvement
04.2014 - 03.2016
Horticulturist
Cleveland Metroparks ZOO
06.2011 - 09.2011
High School Diploma -
Washington Park Environmental Studies Academy