Summary
Overview
Work History
Skills
Timeline
Generic

Jason Daniel

General Manager
Seattle,WA

Summary

Experienced General Manager with proven track record of fostering exceptional guest experiences with over 10 years of leadership in high-pressure, upscale environments, including world renowned music venues, luxury hotel hospitality, fine dining, and multi-location retail management in legal cannabis in Washington State. Skilled in overseeing operations, project management, marketing, compliance, staff training and more, with a proven track record of ensuring positive guest experiences and delivering exceptional service. Experience includes Artist Relations for New York's biggest music venue, hosting, catering to, and liaising between some of the worlds biggest musical acts and all venue departments. As well as management of multiple luxury hotels and high-end restaurants and bars, where overseeing daily operations, staff management, and compliance in a fast-paced setting. Additionally, led operations across multiple retail locations, overseeing teams, maintaining service standards, and ensuring smooth operations. Committed to leveraging skills in customer service, team leadership, and operational excellence to enhance guest satisfaction and overall operations to contribute to the continued success of Life Time Fitness as General Manager.

Overview

10
10
years of professional experience

Work History

Artist Relations

Brooklyn Mirage @ Avant Gardner
New York, NY
01.2022 - 11.2024
  • Serve as primary point of contact for artists, managers, and touring staff, ensuring seamless communication and exceptional service.
  • Coordinate logistics for artist arrivals, accommodations, transportation, and on-site needs, ensuring smooth and stress-free experience for performers.
  • Develop and maintain strong relationships with artists, booking agents, and production teams, acting as advocate for venue while fostering positive, long-term connections within music industry.
  • Oversee hospitality and backstage operations, including catering, dressing rooms, and technical requirements, ensuring all artist specifications are met.
  • Collaborate closely with production and operations teams to align on venue setup, soundcheck schedules, stage configurations, and technical specifications for each performance.
  • Manage artist contracts and rider fulfillment, working closely with legal and finance teams to ensure all agreements are executed accurately and efficiently.
  • Provide support for VIP and meet-and-greet experiences, ensuring high-profile guests and artists receive personalized attention and exceptional service.
  • Resolve any artist concerns or issues in real-time during event days, ensuring any challenges are addressed quickly and professionally to maintain a positive artist experience and venue reputation.

Front Desk Manager

Grind House
New York, NY
01.2021 - 11.2024
  • Delivered outstanding customer experiences by managing and training a front desk team to greet, assist, and retain over 1,000 daily gym members.
  • Supervised and scheduled a team of 10+ front desk associates, ensuring seamless day-to-day operations and consistent adherence to company policies.
  • Effectively handled member concerns and complaints, maintaining high satisfaction levels and ensuring a positive gym environment.
  • Drove membership sales by implementing up-selling strategies for personal training and wellness packages, consistently exceeding monthly revenue targets.
  • Managed member accounts, billing, and check-ins using gym software, ensuring accuracy and efficiency in data handling.
  • Coordinated with maintenance teams to ensure the cleanliness and functionality of gym facilities.
  • Conducted training sessions for new staff, promoting team cohesion and high performance.

Food & Beverage Manager

Nordstrom
New York, NY
08.2019 - 07.2021
  • Created and enforced protocol for bar compliance, organization, stocking, and cleanliness.
  • Responsible for extensive bartending knowledge and food/allergen information.
  • Provide guests with genuine hospitality, delivering exceptional and timely service.
  • Place detailed orders for all guests at the bar top, providing helpful information on menu items.
  • Highly skilled in mixing, garnishing and serving drinks in keeping with bar’s specifications.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

General Manager, Marketing Director & Bartender

Suite Lounge @ The Hyatt
Bellevue, WA
03.2015 - 08.2019
  • Directed management team, service staff, security, and kitchen staff ensuring smooth and cohesive operations to meet company objectives and standards on daily and nightly basis.
  • Recruited, hired and trained staff of 30. Coordinated scheduling and personnel requests. Providing constructive counseling.
  • Provided excellent service to guests by ensuring prompt food and drink times, upholding company standards, and maintaining consistency in well-maintained environment.
  • Helped with menu development for food, happy hour, and drink menus - creating and upholding specs and requirements for food items, specialty cocktails, and more.
  • Managed inventory for business - including food and beverage, liquor, office supplies, and all glassware/utensils.
  • Managed review sites, social media platforms, and ad campaigns to ensure positive presence and effective promotions online.

General Manager

Green-Theory (Higher Leaf)
Bellevue, WA
10.2014 - 08.2019
  • Led all aspects of staffing, including recruiting, interviewing, hiring, and training knowledgeable and customer-focused team, ensuring compliance with state regulations set by Liquor Cannabis Board.
  • Developed and implemented comprehensive procedures and policies to ensure compliance with all applicable laws and regulations governing sale and distribution of cannabis products, maintaining safe and legally compliant operating environment.
  • Pioneered innovative sales procedures and compliance practices that set industry standards and became widely adopted nationwide, contributing to growth and professionalization of retail cannabis.
  • Provided hands-on training and guidance to staff on product knowledge, sales techniques, and compliance requirements, fostering culture of excellence and continuous improvement.
  • Achieved annual sales exceeding $10 million dollars, with personal sales contributions exceeding $3 million dollars over five-year period, demonstrating exceptional sales leadership and expertise.
  • Educated clientele on health benefits and uses of cannabis products, offering personalized recommendations and guidance to meet individual needs and preferences.
  • Prioritized privacy and discretion in all aspects of business operations, recognizing sensitive nature of cannabis industry and ensuring confidential and respectful customer experience.
  • Achieved and sustained outstanding average rating of 4.9 stars or above across diverse review platforms, navigating complexities of cannabis industry and satisfying clients amidst inherent challenges, including product unfamiliarity, varied experiences, and perceptions, demonstrating exceptional service and expertise.

Skills

Vast experience in management, marketing, inventory, sales, compliance, customer service and more

Extremely personable with a consistent positive attitude

Detail oriented with strong organizational skills

Ability to multi-task and work well under stress

Very intuitive – able to anticipate customer and business needs

Proficient in multiple POS systems (Micros, Toast, Aloha, etc)

Timeline

Artist Relations

Brooklyn Mirage @ Avant Gardner
01.2022 - 11.2024

Front Desk Manager

Grind House
01.2021 - 11.2024

Food & Beverage Manager

Nordstrom
08.2019 - 07.2021

General Manager, Marketing Director & Bartender

Suite Lounge @ The Hyatt
03.2015 - 08.2019

General Manager

Green-Theory (Higher Leaf)
10.2014 - 08.2019

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Jason DanielGeneral Manager