JASON DAUGHERTY
Louisville,OH
Summary
Ambitious and energetic professional offering rich history of career success consistently exceeding expectations by leveraging effective communication and collaboration talents. Willing to share knowledge in order to positively impact project deliverables. Broad-based experience prioritizing workflow, resolving problems, managing resources, and delivering high-quality projects.
Overview
23
23
years of professional experience
Work History
Sales Supervisor
Ace Hardware
Louisville, OH
04.2024 - Current
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Developed and implemented sales strategies to increase customer base.
- Ensures, coaches, and trains staff to deliver excellent customer service and upsell at every opportunity in the field. Use customer feedback as a basis for further training.
- Ensures accurate billing of jobs, including billed labor hours, material markup, and controls job discounts.
- Maintain a review rating of 4.9 stars. Reviews will be evaluated on a case-by-case basis.
- Recruit, hire, and onboard new field team members.
- Covering Recall/Warranty work and training all field staff members.
- Ensure ACE material purchases average a minimum of 30%. We aim higher.
- Provide accurate and timely reports to management This is done daily.
- Driving, acceptance & participation in cooperate initiatives. Encourage leaning of new products features as they make it to the sales floor.
Sales Advisor
Lowes Home Improvment
Alliance, OH
03.2023 - 04.2024
- Collaborated with other departments to ensure successful delivery of services and products.
- Assisted in the preparation of promotional materials and displays.
- Provided customers with information on products and services available.
- Identified customer needs and tailored solutions accordingly.
- Attended trade shows and industry events to promote products and services.
- Offer credit solutions.
ADVANCE TECHNICAL PERFORMANCE MANAGER
DIEBOLD NIXDORF., INC
NORTH CANTON, OH
11.2021 - 11.2022
- Provide liaison support between Field Service Reliability and Account Performance/Relationship Manager
- Coordinators and Business Teams on performance related issues
- Perform skills assessments and audits of Account Performance/Relationship Managers and or Account Coordinators as required
- Assist with “update training” for Account Performance/Relationship Managers for skill enhancements or as product modifications are introduced to the field
- Implement actions or make recommendations to the Account Performance/Relationship Managers to improve the proficiency of the workforce within the region
- Assist Account Performance/Relationship Managers in providing on-the-job training and technical support for “beta sites”
- Accompany CSEs on selected field service calls in high-priority situations, when problems cannot be otherwise resolved and/or when the situation has been escalated as required
- Assist Account Performance/Relationship Managers in the running/analyzing reports and take necessary corrective action to manage repeat calls and reduce units down
- Communicate any product design problems experienced in the region through identified processes
- Responsible to implement and maintain key performance processes within their area of responsibility
- Review and manage technical performance of the account in order to meet or exceed established performance goals.
- 6 direct reports
QUALITY ASSURANCE ENGINEER
DIEBOLD NIXDORF., INC.
Hudson, OH
06.2021 - 11.2021
- Piloting of new hardware and software products through multiple stages of the development process
- Serve as the primary technical consultant for the US & Canada for maximum optimization of project integration as it relates to hardware integration
- Support the coordinate and optimize processes together with the responsibilities in the R&D network, service, professional services and product line
- Provide support for the sales organization
- Oversees the quality management system for assigned areas
- Coordinate, implement and maintain a Corrective Action System for tracking non-conformance and subsequent corrective action for facility products and processes
Perform quality and performance analysis
- Perform plant internal audit function (Layered Audits)
Quality problem solving
- Train associates in proper containment and problem solving
- Work with quality auditors
- Customer liaison for quality issues and concerns
- Facilitated in vendor management
- Facilitated the continuous improvement plan for assigned area
Train associates in the understanding the Quality Policy, expected quality procedures, and quality improvement
SR. SYSYEMS ARCHITECT
DIEBOLD NIXDORF., INC
NORTH CANTON, OH
11.2020 - 06.2021
- Support the coordinate and optimize processes together with the responsibilities in the R&D network, service, professional services and product line
- Provide support for the sales organization
- Software Packaging and Delivery
- Generate reports and evaluate project maturity based on Hardware KPI’s
- Implementation of LoB Systems portfolio in platform software and hardware projects, certifications and pilots
- Support the know-how transfer between the system integrators in the US & Canada and central systems integration team for the hardware and software platform
ENGINEERING SPECIALIST 3
DIEBOLD NIXDORF., INC
NORTH CANTON, OH
03.2018 - 11.2020
LoB
- Evaluate project maturity based on Hardware KPI’s
- Give feedback back to managers accordingly
- Piloting of new hardware and software products through multiple stages of the development process
- Ensuring customers are satisfied while documenting their feedback
INVENTORY & MERCHANDISING SPECIALIST
BEST BUY CO., INC
NORTH CANTON, OH
10.2017 - 04.2018
- Receive/ship/transfer store merchandise during critical peak drive times and holiday season
- Provide and maintain store appearance, including ensuring warehouse merchandise is stocked on the sales floor for customers
- Provide customer service and respond to customer concerns including carrying out customer products as needed and assisting customers in answering questions about product location
- Facilitated customer purchase transactions
- Checks in drop shipments, truck shipments, and GEO shuttles
- Confirms products are put on sales floor properly and in a timely manner
- Arranges product according to planogram specifications
- Performs ad set, price change, clean & bright, functionality and farming duties
- Insure check-out lanes are set with proper product in each line
- Upstocks/Downstocks overstock product when necessary
- Acted as an Project Team Lead, where I facilitated the training of new Project Team members through job shadowing and sharing of best practices
QUALITY AND LOGISTICS
LOCKHEED MARTIN
AKRON, OH
05.2013 - 08.2017
- Managed a team of 4 direct reports that coordinated international shipments for $18M high visibility part numbers annually through repair cycle, developing and reporting metrics to military customer
- Updated daily our serialized asset management database, simplifying data collection and reporting of 227 MX-20 cameras and 145 aerostats over 66 sites for logistics team in Afghanistan and elsewhere
- Was assigned to managing our system to track usage and condition of calibrated tooling utilizing business-wide best practices and internal Direct Numerical Control system
- Facilitated the Defense Contract Management Agency in audit and related internal assessments via inspection and corrective action plan support for entire manufacturing facility
- Worked on a team that prepared and reviewed inspection criteria for technical drawings and process travelers over 7 local and build to print programs
- Directed in supporting CAM (Cost Account Manager) on several military programs, responsible for meeting both cost and schedule
- Maintained serialized asset management database, simplifying data collection and reporting of 227 MX-20 cameras and 145 aerostats over 66 sites for logistics team
- Facilitated senior leadership in the implementation and execution of the line stores inventory management system
- Predominately for the $383M Persistent Threat Detection System (PTDS) program to reduce storage space and improve material retrieval time
- Remedied Corrective Action Requests (CARs) to Operations for QMS violations
- Understanding of the ISO 9001:2000 Quality Management System
- Understanding of ISO/TS 16949:2009 standard for the automotive industry
- Represented in multiple Kaizen and Six Sigma Projects (Lean Manufacturing)
TEST ENGINEERING
LOCKHEED MARTIN
AKRON, OH
03.2001 - 05.2013
- Assisted in the design, testing and deployment of backup battery systems for the prototype spy blimp, HALE-D
- Maintained electronic components within the MX-20/MX-15 camera systems for the Persistent Threat Detection System (PTDS)
- Cameras are equipped with multi-mission sensors to provide long endurance intelligence, surveillance, reconnaissance, and communications to support coalition forces in Afghanistan and Iraq; currently testing technology for border patrol purposes with the Department of Homeland Security
- Served as member of engineering team charged with building and testing components produced from engineered drawings in support of the $27 million contract with the U.S
- Navy VLA program producing components for 22 Vertical Launch Anti-submarine (VLA) missiles
- Key contributor to the development of the LaserNet Fines, which improved the process of analyzing fluid debris and generated real-time data by detecting, counting, classifying, and trending contamination, greatly increasing the lifespan of mission-critical-machinery
- Assisted in building and deploying the F-35 JSF (Joint Strike Fighter) flight simulator, which replicated the plane’s cockpit and integrated with a panoramic display to deliver a full mission simulation
- Provided subject matter expertise to resolve technology related issues in collaboration with business and IT teams
- Created fault tolerance and load balanced application environments, utilized Thermotron Test Chambers to conduct environmental and vibration testing using Unholtz-Dickie, and created test plans for engineering prototypes
Education
Bachelor of Science - Business Information Systems, Computer Engineering
Malone University
North Canton, OH08-2026
Skills
- Supervision & Leadership
- Training & Development
- Conflict Resolution
- Team Management
- Data Management
- Agile Methodologies
- Creating Test Cases
- Root Cause Analysis
- Test and Evaluation (T&E)
- Testing Virtualization Technologies
- Test Management Tools
- Test Scenarios
- Debugging
- Software Quality Assurance
- Test Planning
- Test Documentation
- Auditing Procedures
- Data Analysis
- Process Management
- Workflow Development
- Manufacturing Processes
- ITAR/ECCN/EAR
- Secret clearance
- Benchmark Development
- Sales team oversight
- Sales Coaching
Accomplishments
- Human Resource Specialist – Honorable Discharge
- Ohio National Guard (1997 to 2005) GWOT Service Medal recipient
- Construction Mechanic-Seabee - Honorable Discharge
- Navy Reserve (2005-2007)
- J-STD-001/ Certified IPC Specialist … continued …
Languages
English
Full Professional
Affiliations
- I'm involved with Habitat For Humanity.
- I give money to St. Judes to support cancer research. I'm a cancer survivor myself.
- I was in Boy Scouts of America from 1984-1992. Was a Life ranked Scout.
References
References available upon request.
Timeline
Sales Supervisor
Ace Hardware
04.2024 - Current
Sales Advisor
Lowes Home Improvment
03.2023 - 04.2024
ADVANCE TECHNICAL PERFORMANCE MANAGER
DIEBOLD NIXDORF., INC
11.2021 - 11.2022
QUALITY ASSURANCE ENGINEER
DIEBOLD NIXDORF., INC.
06.2021 - 11.2021
SR. SYSYEMS ARCHITECT
DIEBOLD NIXDORF., INC
11.2020 - 06.2021
ENGINEERING SPECIALIST 3
DIEBOLD NIXDORF., INC
03.2018 - 11.2020
INVENTORY & MERCHANDISING SPECIALIST
BEST BUY CO., INC
10.2017 - 04.2018
QUALITY AND LOGISTICS
LOCKHEED MARTIN
05.2013 - 08.2017
TEST ENGINEERING
LOCKHEED MARTIN
03.2001 - 05.2013
Bachelor of Science - Business Information Systems, Computer Engineering
Malone University