Jason Davis
Chicopee,MA
Summary
Skilled in insurance verification and customer service with a proven track record at Greater Springfield Surgery Center and Global Medical Response. Excelled in patient coordination and emergency dispatch, enhancing patient satisfaction and operational efficiency. Demonstrates exceptional multitasking and empathetic communication, significantly improving response times and patient experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Office Receptionist
Greater Springfield Surgery Center
02.2018 - Current
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Check patient insurance, demographic, and health history to keep information current.
- Help patients complete necessary medical forms and documentation.
- Manage multi-line phone system and pleasantly greet patients.
- Maintain current and accurate medical records for patients.
Emergency Medical Dispatcher
Global Medical Response
11.2014 - Current
- Receive 911 and non-emergency calls and dispatch calls to appropriate agencies and officers on duty.
- Manage multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Handle challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provide critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
Education
GED -
The Owl School
Springfield, MA01-2007
Skills
- Insurance Verification
- Front desk operations
- HIPAA compliance
- Patient check-in
Certification
CPR / AED Certification
EMD Certification
HHA Certification
Timeline
Medical Office Receptionist
Greater Springfield Surgery Center
02.2018 - Current
Emergency Medical Dispatcher
Global Medical Response
11.2014 - Current
CPR / AED Certification
EMD Certification
HHA Certification
GED -
The Owl School
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