Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Walk Manager
Alzheimer's Association
Dubuque
09.2024 - Current
Recruited, trained, and managed volunteers for Walk to End Alzheimer's.
Cultivated relationships with corporate sponsors to secure sponsorships and enhance team participation.
Drove revenue growth through team recruitment and individual fundraising initiatives.
Oversaw logistics, marketing, and budget management for event planning.
Built and maintained relationships with community leaders and stakeholders.
Consultant
Patriotic Service Dog Foundation, 4 The Fallen, H.O.O.A.H, Inc.
11.2016 - Current
Company Overview: A non-profit organization focused on serving military and first responder veterans by raising awareness for their needs and providing Service Dogs.
Collaborate with the Patriotic Service Dog Foundation is a non-profit organization focused on serving our military and first responder veterans by raising awareness for their needs and providing Service Dogs to those who may benefit from long-term mental and physical assistance.
Outreach and advise other Veterans while working with 4 the Fallen which is a direct impact non-profit organization in support of our country’s heroes.
A non-profit organization focused on serving military and first responder veterans by raising awareness for their needs and providing Service Dogs.
Transportation Insurance Specialist
Tricor Insurance
Dubuque
04.2024 - 09.2024
Analyzed customer businesses to identify stakeholder priorities within organizations.
Proactively led service relationships across internal business units to resolve complex issues.
Strengthened client relationships and expanded business through targeted networking and prospecting.
Commercial Insurance Agent
Dupaco Credit Union Insurance Services
Dubuque
07.2019 - 04.2024
Cultivated relationships with insurance companies to secure access to target markets for risk assessment.
Maintained close collaboration with carrier underwriters to ensure preferential treatment.
Accountable for client satisfaction and retention through effective product and service consulting.
Developed risk management assessments to advise clients on minimizing risks and preventing claims.
Drove profitability by implementing strategic data initiatives and optimizing service offerings.
City Letter Carrier
United States Postal Service
Dubuque
03.2018 - 06.2019
Plan, organize, and load a Postal delivery route daily.
Deliver Letters, parcels, certified and registered mail to residential and business customers.
Maintain a perfect safety record and follow all USPS laws and guidelines.
Daily first line communications with government agencies, businesses, institutions, as the main point of contact representing the United States Postal Service.
Responsible for security and sanctity of the mail and all government property.
Senior Relationship Manager
Prudential Financial
Dubuque
09.2015 - 10.2016
Responsible for managing client relationships and strategic business planning for a book of retirement clients.
Lead client and intermediary visits for investment reviews, plan design, and optimal plan usage across multiple plan types. Client book of business averages over $10 million in plan assets per sponsored retirement plan.
Participate in Sales finals to create future business opportunity and growth.
Insurance Agent
Cottingham & Butler
Dubuque
05.2014 - 08.2015
Administer Risk Management Assessments to identify loss exposure gaps, discover potential consequences, and provide detailed solutions to minimize losses and enhance safety for commercial Transportation Companies.
Comprehensive knowledge of state and federal transportation regulations, Federal Motor Carrier Safety Administration (FMCSA), along with extensive knowledge of DOT regulations.
Staff Sergeant
United States Army
Joint Base Lewis McCord
04.2005 - 03.2013
Managed a team of 12-15 Rangers through all training and execution during Overseas Contingency Operations.
Responsible for the health, morale, welfare, physical fitness, individual and collective training, and discipline of over 1000 Special Operation candidates annually.
Squad Leader with excellent critical thinking and interpersonal skills as demonstrated leading Rangers on more than 400 direct action combat missions.
Provided purpose, direction, and motivation while leading up to 225 Rangers in training exercises on a daily basis.
Education
Master of Science - Non-profit Management
Louisiana State University
Shreveport, LA
12-2025
Bachelor of Arts - Business Administration And Management
Clarke University
Dubuque, IA
05-2014
Skills
Project management and strategic networking
Fundraising and volunteer recruitment
Customer relationship management
Non-profit administration
Community Service
City of Dubuque - Long Range Planning Advisory Commission - 2025
Member of Rotary Club of Dubuque
Dubuque Dances with the Stars 2024 – Charity: Boys and Girls Club of Greater Dubuque
Inducted Dubuque Senior Sports Hall of Fame - 2014
Timeline
Walk Manager
Alzheimer's Association
09.2024 - Current
Transportation Insurance Specialist
Tricor Insurance
04.2024 - 09.2024
Commercial Insurance Agent
Dupaco Credit Union Insurance Services
07.2019 - 04.2024
City Letter Carrier
United States Postal Service
03.2018 - 06.2019
Consultant
Patriotic Service Dog Foundation, 4 The Fallen, H.O.O.A.H, Inc.
11.2016 - Current
Senior Relationship Manager
Prudential Financial
09.2015 - 10.2016
Insurance Agent
Cottingham & Butler
05.2014 - 08.2015
Staff Sergeant
United States Army
04.2005 - 03.2013
Master of Science - Non-profit Management
Louisiana State University
Bachelor of Arts - Business Administration And Management