Work Preference
Summary
Overview
Work History
Education
Websites
Skills
Timeline
BusinessAnalyst
Jason Davis
Open To Work

Jason Davis

Aurora,CO

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Principal AnalystSenior AnalystLead AnalystResearch AnalystAnalyst II

Work Type

Full TimePart TimeContract WorkConsultingSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Denver, CO
Open to relocation: Yes

Salary Range

75000/yr - 200000/yr

Important To Me

Career advancementCompany Culture401k match

Summary

Dynamic Principal Analyst with a proven track record at DIRECTV, leveraging Python programming and data visualization to drive business insights. Skilled in quantitative analysis and fostering collaboration, I developed predictive models and optimized analytics systems, enhancing decision-making processes and improving performance metrics. Committed to delivering impactful solutions through innovative data governance.

Overview

17
17
years of professional experience

Work History

Principal Analyst

DIRECTV
08.2021 - 06.2026
  • Developed reporting for Agent Behavior Score, to track how agent behaviors on calls effect various metrics
  • Built a Call Reason dashboard that showed 14 metrics across dozens of call reasons over time
  • Built 8 Power BI dashboards for specific events (e.g. annual price increase)
  • Analyzed data trends to support decision-making processes and improve operational efficiencies.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Developed and implemented strategic recommendations based on comprehensive market analysis.
  • Utilized data visualization tools to effectively communicate business insights.
  • Used statistical methods to analyze data and generate useful business reports.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Created data models to support decision-making processes.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Generated standard and custom reports to provide insights into business performance.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Created dashboards to monitor and track key performance indicators.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Deployed predictive analytics models to forecast future trends.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Presented findings to senior leadership, driving data-driven decisions for business growth initiatives.
  • Demonstrated expertise in various software programs, ensuring accurate data analysis across multiple platforms.
  • Developed innovative solutions to complex problems with a focus on enhancing organizational effectiveness.

Senior Analyst

DIRECTV (AT&T)
06.2016 - 08.2021
  • Built a text categorization model to label over 130k customer call reasons per day (pre AI)
  • Analyzed data trends to identify opportunities for process improvements and cost reductions.
  • Collaborated with cross-functional teams to optimize workflows and drive project success.
  • Developed comprehensive reports that informed strategic decision-making for senior leadership.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Collected, arranged, and input information into database system.

Lead Analyst

DIRECTV
05.2013 - 06.2016
  • Built a multi-class multi-label call tagging model from agent notes to handle 400k calls per day
  • Enhanced data quality by developing comprehensive data validation processes and working closely with IT teams to address system issues.
  • Implemented process improvements that increased efficiency within the department, allowing for greater focus on high-impact projects.
  • Streamlined reporting processes to save time and improve accessibility of critical information for decision makers.
  • Leveraged advanced analytics techniques to uncover hidden patterns in large datasets, enabling more effective targeting of sales and marketing efforts.
  • Gathered, organized and analyzed data from agents conducting A/B tests with customers

Research Analyst

DIRECTV
04.2012 - 05.2013
  • Created 3 call clustering models, splitting up the previous single model
  • Conducted in-depth analyses of market trends to inform strategic decision-making processes.
  • Collaborated with cross-functional teams to enhance data collection methodologies and improve accuracy.
  • Developed comprehensive reports summarizing research findings and actionable insights for stakeholders.
  • Presented complex data visualizations to non-technical audiences, facilitating informed decisions across departments.

Analyst II

DIRECTV
02.2011 - 04.2012
  • Maintained the Call Reason model that classified 400k calls per day into 172 classifications
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Enhanced report accuracy, conducting thorough data audits on regular basis.

Analyst 1

DIRECTV
09.2009 - 02.2011
  • Built and maintained a text clustering model of agent call notes
  • Built a power ranking model for agent shift bids, covering 8,000 agents across 30 call centers
  • Analyzed data trends to identify opportunities for operational improvements.
  • Developed detailed reports to support strategic decision-making processes.
  • Collaborated with cross-functional teams to enhance project outcomes and efficiency.
  • Streamlined reporting procedures, increasing accuracy and reducing turnaround time.

Education

E-Business Management

Westwood College
Denver, CO
01-2002

Websites

Skills

  • Python programming
  • Power BI
  • Machine learning
  • Business intelligence
  • Software development
  • API development
  • Data mining
  • Statistical analysis
  • Performance optimization
  • SQL proficiency
  • Data analysis expertise
  • SAS analytics
  • Analytical thinking
  • Business analysis

Timeline

Principal Analyst

DIRECTV
08.2021 - 06.2026

Senior Analyst

DIRECTV (AT&T)
06.2016 - 08.2021

Lead Analyst

DIRECTV
05.2013 - 06.2016

Research Analyst

DIRECTV
04.2012 - 05.2013

Analyst II

DIRECTV
02.2011 - 04.2012

Analyst 1

DIRECTV
09.2009 - 02.2011

E-Business Management

Westwood College

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