Jason D. Baker II
Plano,TX
Summary
Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
2025
2025
years of professional experience
Work History
Intern
RealPage Property Solutions
- Leveraged ConnectWise Manage system to assist with Inventory management
- Tracked and managed both receiving and outgoing shipments
- Worked on a high visibility project to deploy 200+ desktops working with Microsoft Deployment Toolkit (MDT), for imaging machines
Retail Sales Consultant
Optimum
10.2022 - Current
- High performing sales consultant, leveraging exceptional communication skills to bridge the digital divide as the first point of contact for customers
- Create a welcoming environment, engage attentively with customers, and provide personalized guidance to help them find the right products and services
- Maintain a deep understanding of products and services, staying updated with the latest trends and advancements in the telecommunications and mobile industry
- Handle customer issues promptly and accurately, ensuring high levels of satisfaction
- Educate customers about available options and recommend the best solutions to meet their specific needs
- Assist customers with billing and service-related questions, ensuring clarity on their accounts
- Process payments, exchanges, and equipment troubleshooting to resolve technical problems, ensuring customer satisfaction and loyalty
- Embody the Optimum brand by demonstrating professionalism, integrity, and enthusiasm in all customer interactions
- Represent company values and create a lasting positive impression on customers
- Collaborate closely with colleagues to ensure an exceptional customer experience
- Share knowledge, assist with complex inquiries, and provide backup support when needed
- Foster a supportive and collaborative team environment contributing to overall customer satisfaction
- Led and organized team meetings focused on achieving store goals, improving performance, and ensuring alignment with business objectives
- Leveraged ticketing software to document and prioritize customer concerns, providing prompt and effective solutions.
Customer Service Representative
U-Haul
05.2022 - 10.2022
- Responsible for providing exceptional support to customers both inside and outside the U-Haul center, guiding them with U-Haul products and services
- Supported customers with questions about services and products
- Leveraged smartphone-based U-Scan technology to efficiently manage rentals and inventory
- Ensured proper setup and safety protocols were maintained on moves and hook-ups
- Cleaned and inspected lot equipment, including checking fluid levels to ensure optimal operation
- Answer questions and educate customers about U-Haul products and services
- Prepared rental invoices and managed the return of rental equipment
- Completed continued education course through U-Haul University to stay updated on company practices and industry standards
Sales & Stock Associate
Kate Spade
11.2021 - 05.2022
- Sales consultant responsible for delivering exceptional customer experiences
- Partnered with management team to plan and execute business-driven in-store events
- Leveraged understanding of brand philosophy to better serve customers
- Consistently met and exceed individual sales goals through effective retail proficiency
- Developed and maintained strong product knowledge across all categories to assist customers effectively
- Collaborate with the Store Manager and Assistant Manager to enhance the selling culture within the store
Education
MBA -
University of Phoenix
06.2026
B.S. - Business with an Emphasis in Project Management
Capella University
06.2024
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Excel proficiency
- Sales negotiation
- Salesforce CRM software
- B2C sales
- Strategic planning
Accomplishments
- Selected for Optimum Retail Council.
- Attend monthly meeting to give insight and offer ideas on Optimum operations and systems for retail stores.
- Traveled to Optimum headquarters in New York, positively represented the division and Optimum values.
- Consistently top Sales Performer.
References
- Leshaun Merritt, (972)-433-2882
- Steven Cooksey, (972)-302-1389
Timeline
Retail Sales Consultant
Optimum
10.2022 - Current
Customer Service Representative
U-Haul
05.2022 - 10.2022
Sales & Stock Associate
Kate Spade
11.2021 - 05.2022
B.S. - Business with an Emphasis in Project Management
Capella University
Intern
RealPage Property Solutions
MBA -
University of Phoenix