Jason Decker
Millville
Summary
Seasoned Operations Manager and talented leader with over 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Parts Specialist
Stephenson Equipment, Inc. (Crane & Construction)
09.2022 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Fleet Manager
Corewood Ventures
09.2021 - 09.2022
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Documented equipment transfers and sales details for accurate record keeping.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Created documents by reviewing data to recommended courses of action for senior decision-making processes.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
Operations Manager
D+D Auto Parts Dist. (NAPA)
01.1990 - 09.2021
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Provided exceptional customer service to customers, increasing customer loyalty
- Built loyal account base and long-term business relationships with all accounts.
- Managed daily operations of an auto parts jobbing organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Supervised daily operations of multi-million dollar auto parts jobber.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Appraised inventory levels every three months and ordered new merchandise to keep quantities well-stocked.
- Cultivated and strengthened lasting client relationships using knowledge, honesty and following through.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance.
- Extremely proficient in all TAMS systems (Invoicing, daily orders, direct ship orders, min/max review, classification ordering and returns, data review, etc)
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
High School Diploma -
Highland High School
Highland, New York06.1987
Skills
- Verbal and Written Communication
- Supplier Monitoring
- Goal Setting
- Customer Service Management
- Performance Assessment
- Decision Making
- Sales Tracking
- Focus and Follow-Through
- Employee Motivation
- Sales Promotion
- Inventory Tracking and Management
- Price Structuring
- Direct Sales
- Multitasking and Prioritization
- Customer Relations
- Data Analysis
Certification
ASE certified Parts Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Parts Specialist
Stephenson Equipment, Inc. (Crane & Construction)
09.2022 - Current
Fleet Manager
Corewood Ventures
09.2021 - 09.2022
Operations Manager
D+D Auto Parts Dist. (NAPA)
01.1990 - 09.2021
ASE certified Parts Specialist
High School Diploma -
Highland High School
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