Jason DeFazio
Merrillville,IN
Summary
Dedicated Patient Care Representative with proven adaptability in managing high volumes of inquiries. Committed to enhancing patient care through effective communication and teamwork.
Experienced Patient Care Representative delivering exceptional service, driving efficiency in appointment scheduling, and ensuring accurate patient records. Ready to leverage strong multitasking and quick decision-making skills to enhance healthcare delivery.
Overview
11
11
years of professional experience
Work History
Patient Care Representative
Passionate Care Management
Downers Grove, IL
01.2022 - 11.2025
- Facilitated patient appointments and managed scheduling to optimize clinic operations.
- Supported healthcare providers by maintaining up-to-date patient records in electronic health systems.
- Collaborated with multidisciplinary teams to enhance patient care strategies and service delivery.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Excelled at building strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
Personal Banker
Fifth Third Bank
Crown Point, IN
12.2020 - 01.2022
- Assisted clients in identifying financial needs and recommending appropriate banking products.
- Processed loan applications, ensuring compliance with regulatory standards and internal policies.
- Developed personalized financial plans to enhance customer satisfaction and retention.
- Educated clients on digital banking tools, improving their online banking experience.
EMT-B
Lakeshore Ambulance
Merrillville, IN
09.2014 - 10.2020
- Administered emergency medical care and life support in high-pressure situations.
- Collaborated with healthcare teams to ensure efficient patient transport and treatment.
- Conducted thorough assessments to determine patient conditions and needs.
- Operated medical equipment, including defibrillators and oxygen delivery systems.
- Trained new EMT personnel on protocols, procedures, and safety standards.
Education
High School Diploma -
Crown Point High School
Crown Point, IN06-1995
EMT-B -
St Anthony EMS Program
Crown Point, INSkills
- Self-defense techniques
- Adaptability and resilience
- Communication techniques
- Teamwork and cooperation
- Integrity and honesty
United States Marine Corps Veteran
- Teamwork and loyalty
- Multitasking
- Discipline and focus
- Quick decision making
- Tactical proficiency
- Combat readiness
Timeline
Patient Care Representative
Passionate Care Management
01.2022 - 11.2025
Personal Banker
Fifth Third Bank
12.2020 - 01.2022
EMT-B
Lakeshore Ambulance
09.2014 - 10.2020
EMT-B -
St Anthony EMS Program
High School Diploma -
Crown Point High School