Jason DeMello
New Bedford,MA
Summary
Dynamic sales professional with a proven track record at US Storage Centers, excelling in inbound sales management and customer relationship building. Skilled in upselling techniques and performance metrics analysis, I consistently exceeded sales targets, enhancing customer retention and driving revenue growth through effective training and team collaboration.
Overview
16
16
years of professional experience
Work History
Call Center Agent, Inbound Sales
US Storage Centers
03.2022 - Current
- Managed inbound sales calls, addressing customer inquiries and providing tailored storage solutions.
- Utilized CRM software to track leads, ensuring accurate data entry and follow-up actions.
- Trained new agents on effective sales techniques and customer service protocols.
- Collaborated with team members to refine sales scripts, enhancing overall call effectiveness.
- Monitored performance metrics, identifying trends and suggesting process improvements for efficiency.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
- Developed an in-depth understanding of company offerings, enabling confident presentation of tailored solutions to clients'' needs.
- Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
- Resolved customer complaints, resulting in higher customer retention rates.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Built strong rapport with customers, fostering loyalty and repeat business opportunities.
- Overcame objections using friendly, persuasive strategies.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Implemented upselling techniques to increase revenue and move product.
- Collaborated with marketing teams to develop and execute promotional strategies.
Retail Merchandiser
Crossmark
09.2021 - 04.2022
- Analyzed sales trends to identify opportunities for merchandising adjustments and promotions.
- Developed strategic plans for seasonal product placements, enhancing visual appeal and accessibility.
- Conducted regular assessments of store layouts to improve shopper flow and experience.
- Coordinated with suppliers to maintain stock levels and negotiate promotional materials.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Increased sales by offering advice on purchases and promoting additional products.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Assisted customers in locating desired products, resulting in increased sales and repeat business.
- Managed inventory levels, ensuring optimal stock availability for customers at all times.
- Trained new team members on proper merchandising techniques, contributing to overall team success.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Sales Associate
Walmart
04.2010 - 10.2021
- Delivered exceptional customer service while assisting shoppers with product inquiries and locating items.
- Maintained accurate inventory levels through regular stock checks and effective replenishment processes.
- Trained new associates on sales techniques, store policies, and operational procedures to enhance team performance.
- Implemented visual merchandising strategies to optimize product displays and drive impulse purchases.
- Following planograms to modular
- Displaying end caps and features throughout store
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
New Bedford High School
New Bedford06-2006
Skills
- Inbound sales management
- Customer relationship management
- Sales training and development
- Performance metrics analysis
- High-volume call handling
- Upselling techniques
- Team collaboration skills
- Customer retention strategies
- Visual merchandising strategies
- Inventory management systems
- Customer service excellence
Timeline
Call Center Agent, Inbound Sales
US Storage Centers
03.2022 - Current
Retail Merchandiser
Crossmark
09.2021 - 04.2022
Sales Associate
Walmart
04.2010 - 10.2021
High School Diploma -
New Bedford High School