Jason Diaz
Naples,FL
Summary
Dynamic General Manager with a proven track record at Hammer & Nails Grooming for Guys, excelling in operations management and team building. Enhanced customer retention through strategic training programs and relationship building, driving year-over-year business growth. Skilled in P&L management and problem resolution, fostering a collaborative environment for exceptional service delivery.
Overview
18
18
years of professional experience
Work History
General Manager
Hammer & Nails Grooming for Guys
10.2021 - Current
- Oversaw daily operations, ensuring exceptional customer service and satisfaction.
- Managed team performance, fostering a collaborative work environment to enhance efficiency.
- Developed and implemented training programs to improve staff skills and service quality.
- Streamlined scheduling processes, optimizing resource allocation and reducing wait times.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and offerings.
- Coordinated marketing initiatives, increasing brand awareness within the local community.
- Maintained inventory control systems, ensuring optimal stock levels and minimizing shortages.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Senior Restaurant Manager
Campagna Hospitality Group
11.2016 - 10.2021
- Directed daily operations to ensure optimal service quality and guest satisfaction.
- Implemented staff training programs to enhance team performance and operational efficiency.
- Developed and executed strategic marketing initiatives to increase brand visibility and customer engagement.
- Analyzed financial reports to manage budgets and optimize cost control measures effectively.
- Fostered a positive work environment by mentoring team members and promoting professional growth.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
- Collaborated with culinary team to design seasonal menus that align with customer preferences and trends.
- Recruited hired, and trained team members who contributed to the success of the establishment.
- Introduced new technologies for managing reservations, improving accuracy and reducing wait times for guests.
- Developed successful marketing campaigns to attract new patrons and increase overall revenue.
- Analyzed sales data to identify trends in patron preferences and strategically adjust menu offerings accordingly.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.
- Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
- Streamlined communication between kitchen and front-of-house staff for improved efficiency during peak hours.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Coordinated special events and private parties, providing exceptional experiences for guests.
- Optimized seating arrangements for maximum occupancy while maintaining a comfortable dining experience.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Keyholder Manager, Bartender, Server
PF Changs Restaurant
09.2010 - 10.2016
- Trained and mentored team members on customer service excellence and product knowledge.
- Oversaw cash handling procedures, maintaining accuracy in financial transactions and reporting.
- Supervised daily operations and ensured compliance with store policies and procedures.
- Trained and mentored new staff on customer service standards and sales techniques.
- Enhanced inventory management through diligent stock organization and timely replenishment practices.
- Developed strong relationships with customers to foster loyalty and encourage repeat business.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Apple Family Room Specialist
Apple
09.2007 - 03.2010
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Collaborated with cross-functional teams to enhance customer engagement strategies.
- Provided technical support for Apple products, ensuring user satisfaction and product knowledge.
- Mentored new team members on best practices and operational procedures for family room interactions.
- Provided daily technical support to both internal and external customers, answering routine questions and escalating complex issues to specialists for further troubleshooting.
- Handled escalated customer issues with patience and diplomacy, maintaining a positive brand reputation.
- Organized promotional events within the Family Room space that showcased new products, driving store traffic and boosting sales.
- Ensured a clean and welcoming environment within the Family Room area that facilitated positive customer experiences.
- Conducted personalized product demonstrations to educate customers on device functionality and features.
- Worked closely with management to identify areas for process improvement, streamlining operations within the family room environment.
- Identified opportunities for upselling additional services or products based on thorough understanding of customer needs.
- Stayed up-to-date on industry trends and emerging technologies to provide informed recommendations to clients.
- Collaborated with team members to ensure a seamless customer experience, enhancing overall store performance.
- Assisted customers in selecting the appropriate devices and accessories for their needs, resulting in increased sales.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
Education
Associate of Science - Science
Florida South Western
Naples, FLHigh School Diploma -
Naples High School
Naples, FLSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Relationship building
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Staff development
- P&L management
- Schedule management
- Labor cost controls
- Customer retention
- Process improvements
Timeline
General Manager
Hammer & Nails Grooming for Guys
10.2021 - Current
Senior Restaurant Manager
Campagna Hospitality Group
11.2016 - 10.2021
Keyholder Manager, Bartender, Server
PF Changs Restaurant
09.2010 - 10.2016
Apple Family Room Specialist
Apple
09.2007 - 03.2010
Associate of Science - Science
Florida South Western
High School Diploma -
Naples High School