Jason W. Dick
Martinsburg,WV
Summary
Accomplished SR. Technical Service Engineer with extensive experience at Omnicell, adept at troubleshooting complex mechanical and electrical systems. Excel in task prioritization and execution, fostering strong customer relationships. Successfully resolved 95% of technical issues independently, leveraging interpersonal skills and proficiency in Microsoft tools to enhance client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
SR. TSE
Omnicell
02.2020 - Current
- Provide support for Omnicell’s product line at several different customer facilities. The products that I service are as follows; G4, G5 and XT cabinets, carousels 180 and 350, Accuflex robot, XR2 robot and Pacmed packagers. I cover the Northern Virginia, WV and Washington DC areas.
- Work closely with all my customers onsite and remotely to resolve different issues such as network connectivity issues, change hard drive/ebox out in cabinets, configure hardware, PMs and train customers on the product. The biggest part of my job may be to keep accurate and detailed records, closing tickets and sustaining a great customer rapport.
- Whenever there is a ticket that cannot be resolved quickly, I call TAC or Level three engineers for support. Working across different departments is critical to keep the customer happy.
Education
AAS - Mechatronics
Blue Ridge Community & Technical College
Martinsburg, WV12.2014
Skills
- Task prioritization and execution
- Ability to troubleshoot mechanical, electrical, robot, and computer systems
- Interpersonal skills
- Phone troubleshooting
- Proficient with Microsoft tools
Timeline
SR. TSE
Omnicell
02.2020 - Current
AAS - Mechatronics
Blue Ridge Community & Technical College