Jason Dickey
Vancouver
Summary
Dynamic professional with a proven track record at Travel Centers of America, enhancing customer satisfaction and optimizing workflow. Skilled in vehicle diagnostics and customer relations, I excel in teamwork and problem-solving, significantly increasing repeat business. Demonstrated ability to manage heavy workloads efficiently, ensuring high-quality service delivery.
Overview
8
8
years of professional experience
Work History
Truck Service Advisor
Travel Centers of America
02.2023 - Current
- Assisted in creating a well-organized service department by maintaining accurate records of vehicle history, work orders, and invoices.
- Evaluated technician performance regularly, offering constructive feedback to improve efficiency or quality levels where needed.
- Maintained a clean and safe workspace for technicians, contributing to an optimal working environment that reduced accidents or incidents.
- Supported the acquisition of new clients through professional networking events, building brand awareness within the industry community.
- Developed comprehensive knowledge of various truck models, enabling efficient diagnosis and precise recommendations for repairs.
- Enhanced customer satisfaction by providing timely and accurate information on truck repair services and maintenance schedules.
- Implemented effective scheduling methods that optimized workflow and technician productivity while minimizing customer wait times.
- Increased repeat business by establishing rapport with clients and addressing their concerns promptly and professionally.
- Participated in ongoing training programs to stay current on industry trends, technology advancements, and best practices in truck servicing.
- Reduced wait times for customers by prioritizing urgent cases and coordinating efforts among technicians.
Traffic Control Supervisor
Labor Max
04.2019 - 11.2022
- Operated and safely navigated company vehicles to transport materials and equipment to job site.
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
- Improved traffic flow by efficiently managing lane closures and diversions.
- Maintained traffic control closures for pilot car operation, lane and road closures and detoured routes to support crews working along public right-a-way.
- Ensured smooth traffic flow by promptly addressing any issues or concerns raised by motorists, pedestrians, or construction workers.
- Achieved higher compliance rates by training staff on the latest traffic control regulations and procedures.
- Established strong professional relationships with local law enforcement agencies for improved collaboration during emergency situations.
- Enhanced worker safety by implementing strict safety protocols for all traffic control personnel.
- Maintained clear communication channels between team members, ensuring prompt resolution of any arising issues in the field.
- Decreased accident rates through diligent monitoring of construction zones and adjusting controls as needed.
Customer Service Representative
7-11 Convenience Store
01.2017 - 02.2019
- Assisted in creating a well-organized service department by maintaining accurate records of vehicle history, work orders, and invoices.
- Evaluated technician performance regularly, offering constructive feedback to improve efficiency or quality levels where needed.
- Maintained a clean and safe workspace for technicians, contributing to an optimal working environment that reduced accidents or incidents.
- Supported the acquisition of new clients through professional networking events, building brand awareness within the industry community.
- Developed comprehensive knowledge of various truck models, enabling efficient diagnosis and precise recommendations for repairs.
- Enhanced customer satisfaction by providing timely and accurate information on truck repair services and maintenance schedules.
- Implemented effective scheduling methods that optimized workflow and technician productivity while minimizing customer wait times.
- Increased repeat business by establishing rapport with clients and addressing their concerns promptly and professionally.
- Participated in ongoing training programs to stay current on industry trends, technology advancements, and best practices in truck servicing.
- Reduced wait times for customers by prioritizing urgent cases and coordinating efforts among technicians.
Education
Associate Of General Studies - General
Camelback H.S.
Phoenix, AZ06.1996
Skills
- Customer follow-up
- Parts ordering
- Customer relations
- Upselling services
- Vehicle diagnostics
- Work order management
- Service scheduling
- Mechanical aptitude
- Brake system maintenance
- Customer service
- Parts replacement
- Heavy equipment operation
- Electrical diagnostics
- Parts inventory management
- Oil changing
- Teamwork
- Teamwork and collaboration
- Problem-solving
Timeline
Truck Service Advisor
Travel Centers of America
02.2023 - Current
Traffic Control Supervisor
Labor Max
04.2019 - 11.2022
Customer Service Representative
7-11 Convenience Store
01.2017 - 02.2019
Associate Of General Studies - General
Camelback H.S.