Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Jason DiNapoli

Cuyahoga Falls,OH

Summary

Dynamic leader with a proven track record at Menards, adept in delivery management and excelling in customer complaint resolution. Mastered team supervision, ensuring efficient operations and exemplary customer service. Trained and mentored staff, significantly enhancing performance. Skilled in bringing a creative edge to problem-solving and process improvement.

Overview

4
4
years of professional experience

Work History

Order Pickup and Delivery Assistant Manager

Menards
Kent, OH
02.2024 - Current
  • Ensured that all deliveries were complete, accurate and on time.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • I monitored the weekly and yearly payroll for my department.

Delivery Coordinator

Menards
Kent, OH
06.2023 - 02.2024
  • Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
  • Set up delivery schedules, monitored progress and informed customers of delays or changes.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Prepared packages for shipping using appropriate materials.

Head Cashier

Menards
Kent, OH
11.2020 - 06.2023
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School - Engineering, Entrepreneurship

Cuyahoga Falls High School
Cuyahoga Falls, Ohio
05-2020

High School - Business Management, Sports Management

Roosevelt High School
Kent, Ohio
05-2020

Skills

  • Beginner in Photoshop
  • Customer complaint handling
  • Issue resolution
  • Delivery management
  • Team supervision

Awards

  • Graduated Summa Cum Laude
  • Two time Business Professionals of America district winner
  • Placed 11th in the state of Ohio for Business Professionals of America in News Broadcast Production Team
  • Team Member of the Month, January 2024

Timeline

Order Pickup and Delivery Assistant Manager

Menards
02.2024 - Current

Delivery Coordinator

Menards
06.2023 - 02.2024

Head Cashier

Menards
11.2020 - 06.2023

High School - Engineering, Entrepreneurship

Cuyahoga Falls High School

High School - Business Management, Sports Management

Roosevelt High School

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Jason DiNapoli