Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Dindial

Chandler

Summary

Collections Manager with over 13 years of extensive experience in leading teams, 5+ years in remote environment, to surpass collection goals and enhance performance. Demonstrates exceptional skills in negotiation, data analysis, and team leadership, consistently achieving top results in quality assurance. Passionate about developing strategic solutions that align with company values and customer-first approaches, aiming to innovate and drive success in future endeavors.

Overview

27
27
years of professional experience

Work History

Collections Manager

Cavalry Portfolio Services
04.2012 - 05.2025
  • Directed team to exceed collection goals, boosting performance and morale.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Accessed credit records to evaluate customer credit histories.
  • Formulated strategies to meet objectives, achieving measurable success.
  • Solved complex issues, improving operations significantly.
  • Led remote team management for over 5 years, ensuring productivity.
  • Helped develop company core values focusing on a customer first approach
  • Contacted third parties for location info within FDCPA laws
  • Enhanced team performance through regular training, coaching, and feedback sessions.
  • Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.

Collector

Progressive Financial Services
02.2007 - 04.2012
  • Resolved customer inquiries, consistently met collection targets, ensured FDCPA compliance.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
  • Used skip tracing and other techniques to locate debtors using Accurint/Lexus Nexus and TLO


Cage Cashier

Mystic Lake Casino
05.1998 - 02.2007
  • Handled cash transactions with precision, ensuring accuracy and security in daily operations.
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Implemented effective cash management strategies, reducing discrepancies significantly.
  • Collaborated with team to streamline processes, improving service speed and reliability.
  • Utilized strong analytical skills to identify and address cash handling issues promptly.

Education

High School -

Burnsville High School
01.1996

Skills

  • Negotiation
  • Data Analysis
  • Customer Service
  • Team Leadership
  • Financial Reporting
  • Process Improvement
  • Conflict Resolution
  • Quality Assurance
  • Performance metrics monitoring
  • Microsoft Office Suite
  • Call escalation

Timeline

Collections Manager

Cavalry Portfolio Services
04.2012 - 05.2025

Collector

Progressive Financial Services
02.2007 - 04.2012

Cage Cashier

Mystic Lake Casino
05.1998 - 02.2007

High School -

Burnsville High School

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