Jason Dolan
East Liverpool,OH
Summary
Proactive operations leader with strong skills in process streamlining and software implementation. Experienced in coordinating cross-departmental communication, driving efficiency, and enhancing customer relationships. Prepared to leverage expertise to achieve impactful operational improvements.
Overview
10
10
years of professional experience
Work History
Assistant Vice President of Operations
American Auto Shield
Lakewood, Colorado
08.2024 - Current
- Streamlined operational processes, enhancing service delivery efficiency.
- Facilitated team meetings to assess progress and address operational challenges.
- Coordinated cross-departmental communication, enhancing workflow and collaboration.
- Implemented new software solutions to optimize daily operations and reporting.
- Developed training programs on operational best practices, increasing staff competency.
- Analyzed performance metrics to identify and recommend process improvement opportunities.
Product DevOps Manager
American Auto Shield
Lakewood, Colorado
01.2024 - 08.2024
- Developed and implemented process improvements for increased productivity.
- Coordinated training sessions for new staff on company policies and procedures.
- Facilitated communication between departments to enhance collaboration.
- Collaborated with development teams to enhance software delivery workflows and practices.
- Coordinated testing to validate quality of software deployments prior to production release.
Claims Manager
American Auto Shield
Lakewood, Colorado
11.2022 - 01.2024
- Managed claims processing for automotive warranty services, ensuring adherence to company policies and enhancing service quality.
- Trained staff on claims evaluation and customer service techniques, improving overall team effectiveness.
- Reviewed documentation for accuracy, supporting compliance with established standards.
- Developed comprehensive training materials for onboarding new claims team members.
- Analyzed claim trends to pinpoint areas for process improvement and operational efficiency.
Claims Manager
American Auto Shield
Lakewood, Colorado
11.2022 - 01.2024
- Managed claims processing for automotive service contracts and warranty claims.
- Trained and mentored staff on best practices for claims management and customer service.
- Collaborated with cross-functional teams to resolve complex claim issues effectively.
- Reviewed and improved claims workflows to enhance operational efficiency and accuracy.
- Implemented quality assurance measures to maintain high standards in claim evaluations.
Claims Supervisor
American Auto Shield
Lakewood, Colorado
07.2021 - 11.2022
- Supervised claims processing to ensure compliance with company policies.
- Trained and mentored staff on effective claims handling procedures.
- Analyzed claims data to identify trends and potential issues.
- Reviewed and resolved escalated claim disputes effectively.
- Created reports on overall department performance and communicated findings at monthly meetings with management team.
- Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
Claims Team Lead
American Auto Shield
Lakewood, Colorado
07.2019 - 07.2021
- Monitored team performance and provided constructive feedback regularly.
- Managed daily operations to maintain high-quality customer service standards.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines.
- Identified opportunities for process improvements, implementing changes when required.
Claims Adjuster
American Auto Shield
Lakewood, Colorado
05.2018 - 07.2019
- Reviewed repair estimates from service providers to determine claim validity.
- Utilized claims management software to track and document case progress efficiently.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Maintained accurate documentation of all claim activity within designated system.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
Claims Adjuster
Progressive Insurance Claims
Mayfield Heights, Ohio
06.2016 - 09.2017
- Reviewed and adjusted claims to promote fair and timely settlements.
- Evaluated insurance claims for accuracy and completeness, ensuring compliance with industry standards.
- Collaborated with policyholders to gather essential documentation, streamlining claim processing.
- Analyzed claim details utilizing proprietary software systems to enhance efficiency.
- Advised clients on coverage options and claims processes to facilitate understanding.
Education
Bachelor of Science - Game And Media Design
Full Sail University
Winter Park, FL10-2012
Skills
- Performance analysis
- Data analysis
- Process streamlining
- Software implementation
- Operational compliance
- Team leadership
- Customer relationship management
Military Service
- US Navy Veteran 2001-2010
- E-5
Timeline
Assistant Vice President of Operations
American Auto Shield
08.2024 - Current
Product DevOps Manager
American Auto Shield
01.2024 - 08.2024
Claims Manager
American Auto Shield
11.2022 - 01.2024
Claims Manager
American Auto Shield
11.2022 - 01.2024
Claims Supervisor
American Auto Shield
07.2021 - 11.2022
Claims Team Lead
American Auto Shield
07.2019 - 07.2021
Claims Adjuster
American Auto Shield
05.2018 - 07.2019
Claims Adjuster
Progressive Insurance Claims
06.2016 - 09.2017
Bachelor of Science - Game And Media Design
Full Sail University