Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Technical Profile
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Jason Donohue

Jason Donohue

Lakeside,CA

Summary

Over 25 years of experience in client support, sales, and marketing. Expertise in building connections, solving challenges, and delivering top-tier service. Core approach includes communication, active listening, and analytical problem-solving skills. Diverse background and constant curiosity enable anticipation of customer needs, tailoring of solutions, and creation of inspiring experiences that foster loyalty. Firm belief that exceptional service goes beyond meeting expectations—consistently exceeding them.

Overview

30
30
years of professional experience

Work History

Print Production Account Specialist

RR Donnelley
09.2022 - Current
  • Manage complex production requests for key accounts, including Nypro.Jabil, Flextronics, Fluidra.Zodiac, Waste Management, and Petco, ensuring seamless execution from order creation to final delivery
  • Utilize Monarch and WCCS platforms to streamline workflows, proactively identifying and resolving discrepancies in orders, vendor quotes, and product specifications to prevent costly errors
  • Troubleshoot production challenges by collaborating with Prepress, Large Press, Digital/Small Press, Bindery, and Delivery teams, ensuring efficient issue resolution and minimizing delays
  • Optimize processes for shipping releases, job holds, and artwork proofing, improving turnaround times and reducing production bottlenecks
  • Serve as a key problem-solver, anticipating client needs, addressing urgent issues, and implementing solutions that enhance customer satisfaction and operational efficiency

Owner/Operator

Realty Printing Services
04.2009 - 08.2022
  • Built and scaled a successful printing business, growing annual sales to over $150,000
  • Managed 10-15 customer orders simultaneously, ensuring seamless workflow from inquiry to fulfillment
  • Provided tailored solutions to client needs, handling estimates, order tracking, and customer support to drive satisfaction and repeat business
  • Negotiated with vendors to secure optimal pricing, maximizing profit margins while maintaining competitive retail costs
  • Streamlined operations to improve turnaround times, enhance service quality, and sustain long-term business growth

Sales Agent/Manager

Wholesale Manufactured Homes
02.2001 - 01.2009
  • Provided tailored housing solutions to families across California, guiding clients through every stage of the home-buying process
  • Proactively engaged online leads via phone and email, converting inquiries into high ticket contracts ranging from $75,000 to $250,000+
  • Managed end-to-end customer experience, including sales, order processing, and documentation, ensuring smooth transactions and client satisfaction
  • Coordinated all aspects of home purchases, from selecting the right model to securing bank financing and overseeing contractors for permits and lot preparation

Education

Speech Communication

Grossmont College
El Cajon, CA
04-1994

Skills

  • Client Relationship Management
  • Order Management
  • Problem-Solving Abilities
  • Adaptability and Flexibility
  • Client Services
  • Interpersonal Communication
  • Written Communication
  • Reliability
  • Organizational Skills
  • Issue Investigations

Additional Information

Bronze Medal – Platform Speaking – 1994 Phi Ro Phi Nationals

Silver Medal – Dramatic Interpretation – 1994 Phi Ro Phi Nationals

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Print Production Account Specialist

RR Donnelley
09.2022 - Current

Owner/Operator

Realty Printing Services
04.2009 - 08.2022

Sales Agent/Manager

Wholesale Manufactured Homes
02.2001 - 01.2009

Speech Communication

Grossmont College

Technical Profile

  • Microsoft Office Proficiency
  • Google Workspace
  • Adobe Creative Suite
  • Networking and Troubleshooting
  • Advanced Computer User

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Jason Donohue