JASON DORRITY
Las Vegas,NV
Summary
Seasoned insurance professional with proven track record of effectively managing claims from initiation to resolution. Highly skilled in assessing coverage, coordinating with clients, and ensuring compliance with industry standards. Valued for strong team collaboration and adaptability in dynamic environments.
Overview
12
12
years of professional experience
Work History
Claims Representative
ELEVANCE HEALTH
07.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Member Service Representative
Teletech, Inc.
01.2022 - Current
- Company Overview: (USAA)
- Manage customer bank accounts; close, oversee transactions, transfers
- Refer clients to in-house financial experts, as needed
- Resolve issues with banking services and accounts
- Help setup accounts/ logins for mobile, online services
- Review transactions, account balances with the member
- (USAA)
Customer Service Representative
Elevance Health
05.2022 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Appleone
08.2021 - 01.2022
- Company Overview: (Anthem)
- Member Service Calls
- Explain & Go Over Medical Claims
- Find and Update Providers
- Explain & Go Over Benefits
- (Anthem)
Customer Service Representative II
Teletech, Inc.
11.2020 - 08.2021
- Company Overview: (OptumRX)
- Member service calls
- Claim Processing
- Discuss drug coverage, co-pays, and costs
- Pharmacy help desk – overrides
- (OptumRX)
Member Service Agent
Sitel, Inc.
09.2018 - 07.2020
- Company Overview: (USAA)
- Member service calls
- Step by Step order processing for members over the phone
- Quote – Auto, Renters & Value Personal Property Insurance Plans
- Billing Inquiries and explanation of those bills
- Update Policies and review Policies
- (USAA)
Customer Service Representative
Roth Staffing, Inc.
06.2018 - 09.2018
- Company Overview: (PHI Exams)
- Manage a large amount of emails
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, and provide appropriate solutions and alternatives
- T2 escalated calls and Supervisor Calls for the candidates
- Schedule, Register, take payments for candidates for exams
- (PHI Exams)
Grocery Stock Clerk
Smith's Food and Drug
04.2018 - 06.2018
- Stock Shelves on items, Push Back stock, & Slow Movers
- Use of Forklifts, Balers
- Face product on the floor
- Scan and Update system for inventory
Customer Service Representative
Aerotek, Inc.
11.2017 - 01.2018
- Company Overview: (Seasonal)
- Respond to customers billing, product, order processing inquiries
- Manage a large amount of emails
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, and provide appropriate solutions and alternatives
- (Seasonal)
Auction Driver
Road Runner, LLC
03.2017 - 08.2017
- Drive Cars through the auction
- Pick up Cars and drive them to the lot
- Inspect the cars for any internal/external damage
- Drive Cars from auction lot to dealerships
Data Entry Clerk
Alorica, Inc
12.2015 - 12.2016
- Company Overview: (United Healthcare)
- Processes Faxes for Prior Authorization
- Data Entry
- 10 Key
- ICD 9 & 10 Codes
- (United Healthcare)
Grocery Stock Clerk
Target Corporate
07.2015 - 12.2015
- Company Overview: (Seasonal)
- Unload Truck
- Place items on the shelf
- Help Customers
- Zone Areas
- (Seasonal)
Customer Service Representative
C3 Communications, Inc.
09.2014 - 05.2015
- Company Overview: (United Healthcare)
- Billing, Prior Authorizations
- Inbound/Outbound Calls
- Member Verification & Update Member Account Information
- Subject Matter Experiment
- (United Healthcare)
Third Party Verifier
Data Exchange, Inc
01.2014 - 09.2014
- Verifying Contracts for customers
- Reading Scripts Verbatim
- Inbound/Outbound Calls
- 10 Key
Customer Service Representative
Telus International, Inc.
11.2012 - 07.2013
- Company Overview: (Netflix)
- Customer & Technical Support
- Help Setting Up Accounts
- Customer Chat Service
- Bill Account Support / Update Account Information
- (Netflix)
Education
Associate of Arts - Arts
Community College Southern Nevada
Las Vegas, NV05-2007
High School Diploma -
Durango High School
Las Vegas06-2000
Skills
- Microsoft Office
- Decision-Making
- Data Analysis
- Policy Knowledge
- Claims Processing
- Customer Service
Timeline
Claims Representative
ELEVANCE HEALTH
07.2023 - Current
Customer Service Representative
Elevance Health
05.2022 - 07.2023
Member Service Representative
Teletech, Inc.
01.2022 - Current
Customer Service Representative
Appleone
08.2021 - 01.2022
Customer Service Representative II
Teletech, Inc.
11.2020 - 08.2021
Member Service Agent
Sitel, Inc.
09.2018 - 07.2020
Customer Service Representative
Roth Staffing, Inc.
06.2018 - 09.2018
Grocery Stock Clerk
Smith's Food and Drug
04.2018 - 06.2018
Customer Service Representative
Aerotek, Inc.
11.2017 - 01.2018
Auction Driver
Road Runner, LLC
03.2017 - 08.2017
Data Entry Clerk
Alorica, Inc
12.2015 - 12.2016
Grocery Stock Clerk
Target Corporate
07.2015 - 12.2015
Customer Service Representative
C3 Communications, Inc.
09.2014 - 05.2015
Third Party Verifier
Data Exchange, Inc
01.2014 - 09.2014
Customer Service Representative
Telus International, Inc.
11.2012 - 07.2013
Associate of Arts - Arts
Community College Southern Nevada
High School Diploma -
Durango High School