Jason Dougherty
Naples
Summary
Very experienced and successful professional in the retail appliance sales and arch support industry with 23 years in the business. Highly effective in meeting customer expectations and goals for both existing and new customers. Utilizes both sales experience and interpersonal skills as an effective tool in building a strong customer base. Several years of supervisory and management experience to provide a structured and positive sales environment for both customers and employees.
Overview
26
26
years of professional experience
Work History
Store Manager
The Good Feet Store
05.2024 - 04.2025
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Continued my personal sales activities to meet goals assigned by upper management
Arch Support Specialist
The Good Feet Store
11.2023 - 05.2024
- Assisted customers in properly fitting arch supports
- Utilized training and educational background to effectively pinpoint areas of concern
- Build a long-term plan for improvement by explaining the process and creating realistic expectations
- Helped previous customers in arch support adjustments and warranty returns
- As a key holder, I helped store manager in completing daily management tasks
Sales Representative
Appliance Brokers Limited
01.2022 - 04.2023
- Assist new and existing customers in purchasing appliances
- Build relationships with contractors, property management companies, and kitchen designers to achieve long-term business growth
- Work with appliance repair companies in order to assist customers in managing and correcting functional issues with both new and older purchases
- Assist in maintaining proper floor displays in order to meet company standards
- Ensure proper appliance allocation for open orders as units ship to warehouse
- Schedule all appliance deliveries and installations as units become available
- Provide customers with up-to-date availability on open orders due to industry back-order issues
Sales Manager
Mike's TV & Appliance
01.2013 - 05.2021
- Provide necessary training for new staff hires
- Assist in resolving any escalated sales issues that occur for the company on a daily basis
- Ensure that all deposits and payments are consistent with daily paperwork
- Maintain proper inventory levels for both sales floor and warehouse stock
- Make sure that product is priced accurately as it relates to local competition and specific UMRP levels
- Order product from buying group and relevant vendors for new open orders as needed by sales staff
- Generate new monthly sales schedules to reflect seasonal coverage requirements
- Negotiate any discounts or price changes that need to occur as a result of matching local competition or damage allowances
- Maintain all previous sales representative responsibilities
Sales Representative
Mike's TV & Appliance
11.2002 - 12.2012
- Apply all appliance and electronics training in order to meet customer specific needs
- Build relationships with new and existing customers
- Generate new accounts with contractors, property management companies, architects, and kitchen designers
- Utilize vendor reps as a resource in resolving any issues that occur on a daily basis
- Negotiate applicable discounts and damage credits from vendors as needed
- Work as a liaison between customer, their contractor, electrician, plumber, cabinet maker, or kitchen designer in order to facilitate a smooth sales process
- Submit all customer rebates and ensure that they are processed properly
- Schedule all deliveries and installations for existing and open orders
Audio Visual Supervisor
Penn State Hospitality Services
09.1999 - 08.2002
- Supervise AV crew during scheduled shifts
- Setup and turnover conference rooms for events
- Work to ensure that AV equipment is functioning properly for guests and presentations
- Provide assistance to events as technical difficulties occur
- Train AV techs on how to use equipment and ensure proper room setup
Education
143 Completed Credits - Kinesiology
Pennsylvania State University
University Park, Pa05.2002
Skills
- Sales
- Customer service
- Multitasking
- Organization
- Verbal communication
- Quick learning
- Interpersonal relationships
- Management
Timeline
Store Manager
The Good Feet Store
05.2024 - 04.2025
Arch Support Specialist
The Good Feet Store
11.2023 - 05.2024
Sales Representative
Appliance Brokers Limited
01.2022 - 04.2023
Sales Manager
Mike's TV & Appliance
01.2013 - 05.2021
Sales Representative
Mike's TV & Appliance
11.2002 - 12.2012
Audio Visual Supervisor
Penn State Hospitality Services
09.1999 - 08.2002
143 Completed Credits - Kinesiology
Pennsylvania State University
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