Summary
Overview
Work History
Education
Skills
Timeline
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Jason Douglas

North Richland Hills,US

Summary

Professional in automotive service industry with proven expertise in managing customer interactions, sales, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Overview

20
20
years of professional experience

Work History

Service Advisor

McClain's RV
09.2024 - 07.2025
  • Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
  • Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
  • Followed up with customers in a timely manner to ensure satisfaction throughout the service process.
  • Collaborated effectively with technicians to diagnose problems and recommend solutions for complex automotive systems issues.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.

General Manager

Sun Auto
02.2019 - 09.2024
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Established and monitored KPIs to optimize company performance.
  • Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
  • Developed and implemented effective strategies to reduce costs while maintaining quality standards.

Service Advisor

Grubbs Infiniti
03.2017 - 01.2019
  • Processed customer adjustments to maintain financial accounts.
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
  • Recommended improvements in products, services or billing methods to prevent future problems.
  • Assisted customers in navigating through various web pages on the company's website during their purchase process.

Service Advisor

Crest Nissan
08.2015 - 02.2017
  • Offered personalized service solutions to customers, resulting in improved customer satisfaction.
  • Resolved customer complaints promptly and professionally by utilizing effective conflict resolution strategies.
  • Performed detailed vehicle inspections, accurately identified needed repairs and communicated with customers regarding findings and repair options.
  • Utilized organizational skills to manage multiple tasks simultaneously while maintaining a high level of accuracy.

Service Advisor

Mckinney Buick GMC
03.2015 - 01.2017
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

General Manager

Firestone Complete Auto
06.2005 - 01.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Education

Highschool -

Permian
Odessa, TX

Skills

  • Service excellence
  • Clear interpersonal communication
  • Listening skills
  • Multitasking and organization
  • Attention to detail
  • Strong work ethic
  • Repairs scheduling
  • Mechanical aptitude
  • Sales expertise
  • CRM software
  • Point-of-sale system
  • Sales and upselling

Timeline

Service Advisor

McClain's RV
09.2024 - 07.2025

General Manager

Sun Auto
02.2019 - 09.2024

Service Advisor

Grubbs Infiniti
03.2017 - 01.2019

Service Advisor

Crest Nissan
08.2015 - 02.2017

Service Advisor

Mckinney Buick GMC
03.2015 - 01.2017

General Manager

Firestone Complete Auto
06.2005 - 01.2015

Highschool -

Permian

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Jason Douglas