Jason Drake
Katy,TX
Summary
Knowledgeable Senior Operations Manager with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
30
30
years of professional experience
Work History
Olive Garden
Olive Garden Restaurant
Katy, TX
11.2018 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
Senior Operations Manager
Outback Steakhouse
Spring, TX
06.1997 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved conflicts between employees in a timely manner.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed comprehensive plans for emergency situations such as natural disasters or power outages.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented cost reduction measures without compromising quality standards.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Assigned tasks to staff members based on their skill sets and availability.
- Provided strategic recommendations to supervisors regarding new or modified company practices.
- Supervised, assisted and coached other operations managers.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Advised senior leadership on potential changes or modifications needed for current processes and procedures.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained schedule of class assignments to meet deadlines.
- Planned and completed group projects, working smoothly with others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Ensured compliance with safety regulations and company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Volunteer
Memorial Hermann
Houston, TX
01.1994 - 01.1997
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Adhered to strict confidentiality policies in regard to personal and financial data.
- Sorted mail and answered phone calls to assist with administrative needs.
- Understood and followed oral and written directions.
Education
High School Diploma -
Palmer Academy
Houston06-1996
Skills
- Dependable and Responsible
- Excellent Communication
- Analytical
- Critical Thinking
- Project Planning
- Public Speaking
- Customer Service
- Friendly, Positive Attitude
- Team Management
- Team Building
Languages
Spanish
Limited
Timeline
Olive Garden
Olive Garden Restaurant
11.2018 - Current
Senior Operations Manager
Outback Steakhouse
06.1997 - Current
Volunteer
Memorial Hermann
01.1994 - 01.1997
High School Diploma -
Palmer Academy
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