Jason Drake

• Maintain detailed daily activity logs and incident reports in both paper and electronic formats.

• Secure assigned zones and ensure proper closure according to protocol.

• Monitor and report maintenance issues and policy violations promptly.

• Respond to emergencies and coordinate building evacuations following established procedures.

• Provide public assistance, information, and crime prevention guidance to patients, visitors, and staff.

• Collaborate with campus, military, and law enforcement agencies on security and safety matters.

• Managed security operations for a $17.5 million client portfolio, ensuring high service standards and client satisfaction.

• Led teams delivering security services, client support, and issue resolution.

• Developed and implemented post orders, operational procedures, and training programs.

• Acted as the primary liaison between clients and Allied Universal, ensuring client satisfaction.

Resolved client concerns, complaints, and operational challenges effectively.

• Built strong business relationships, and identified opportunities for upselling and service expansion.