Jason Dressen

• Performs manual and automated testing to ensure quality assurance of software products.
• Provides front-line support to internal users of client-facing software platform.
• Guides change management projects requested by clients.
• Identify areas of improvement in existing processes and procedures related to software performance.
• Investigates complaints about product quality or performance issues.

I previously served as a proofreader and production printer operator for Venture. As a proofreader, I was responsible for manually proofreading letters and documents against their templates for errors in spelling, grammar, variable data mapping, and more. As a Production Printer operator, I operated and maintained monochrome and color cutsheet printers to produce assigned jobs on the production floor.

• Organized and conducted group boxing fitness classes, ensuring safety of participants.
• Assisted members in proper boxing technique and form.
• Provided motivation to help participants reach their goals.
• Led warm-up activities prior to class start, and cool-down stretching at the conclusion of class.

• Served as support personnel for several Xerox managed services sites throughout the Twin Cities.
• Helped generate documentation regarding site operations for Mailroom, Production Print, Receiving Dock, and other assorted duties.
• Required to learn all aspects of a managed site's operations to permit seamless coverage of a site in case site personnel are ill, on PTO, in training, etc.