Jason Duck
Dickens,US
Summary
Proven leader in hospitality and event management, with a track record of elevating service standards and boosting revenues by 23% at Round One Entertainment. Skilled in operations management and staff training, Excel in optimizing team performance and enhancing customer experiences. My tenure at Sodexo USA showcases these abilities to marry technical knowledge with exceptional time management, driving profitability and advancement in operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Catering and Premium Services Manager
Centerplate, Sodexo Live
08.2023 - 03.2024
- Established performance benchmarks for the team, motivating employees to exceed expectations consistently.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Effectively managed vendor relations to secure competitive pricing on parts and supplies needed for daily operations.
- Budgeting and financial planning for over 3 million in services, within multiple departments, achieving cost savings through streamlined operations and optimized resource utilization.
Retail & Concessions Manager, South Dakota State
Sodexo
01.2023 - 06.2023
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales by 4 percent.
- Ensured compliance with all local health regulations, passing inspections consistently without any violations or penalties.
- Analyzed sales data to identify trends and optimize product offerings based on consumer preferences; from 6 National QSR companies.
- Contributed to redevelopment of new menu items that catered to diverse tastes while maintaining target profit margins.
- Administered payroll/Scheduling for 28 team members and addressed discrepancies in compensation.
Catering Manager
Aramark
06.2022 - 12.2022
- Designed catering packages to increase sales and customer experience.
- Negotiated with vendors for cost-effective procurement of supplies, improving profit margins.
- Maintained stringent budget controls, maximizing profitability without sacrificing quality.
- Hired and trained both permanent and temporary staff and Union members.
- Orchestrated large-scale events without compromising on quality, thanks to effective team coordination. First plated in 2 years, due to COVID.
Food and Beverage Operations Manager
Sodexo USA
11.2021 - 07.2022
- Increased revenue from existing accounts by regularly reaching out to inquire about needs and services. Sales increased 24% in 90 days.
- Generated 1.5 million in catering sales in 8 months.
- Increased revenue through effective upselling techniques and promotional strategies.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Coordinated employee schedules, payroll and new hire training.
Premium Catering Supervisor
Sodexo USA
07.2021 - 11.2021
- Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
- Implemented creative presentation strategies that showcased the appealing visual aspects of our dishes while maintaining taste quality; on the Club Floor, 2,000 clients per game.
- Mentored junior team members in the art of exceptional service delivery, fostering a culture of excellence within the catering department.
- Continually revised our offerings based on client feedback to ensure we consistently met and exceeded their expectations.
- Assisted in building revenue of a 3.2 million dollar account
Bowling and Special Events Manager
Round One Entertainment
11.2019 - 07.2021
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Maximized ROI for clients by thoroughly tracking event performance metrics and identifying areas for improvement.
- Managed budgets for various events, ensuring cost-effective allocation of resources. Increasing sales by 23% the second year to 1.1 million.
Education
Associate of Science - Business Management
Southeast Community College
Lincoln, NE. Bachelor of Science - Human Resources
Western Governors University
Salt Lake City, UT12.2025
Skills
- Technical knowledge
- Operations Management
- Sales Support
- Branding
- Staff Training and Development
- Catering revenue budget development/P&L
- ServSafe Manager
- Time management abilities
Certification
- Certified Food Protection Manager, ServSafe, 1/06/2027.
- Certified Texas Food Handler, Certify Fast - 7/24/2025.
- Certified Seller Training, TABC - 7/23/2025.
- Certificate Jefferson County Health Dept. Narcan Training 12/27/2023.
Timeline
Catering and Premium Services Manager
Centerplate, Sodexo Live
08.2023 - 03.2024
Retail & Concessions Manager, South Dakota State
Sodexo
01.2023 - 06.2023
Catering Manager
Aramark
06.2022 - 12.2022
Food and Beverage Operations Manager
Sodexo USA
11.2021 - 07.2022
Premium Catering Supervisor
Sodexo USA
07.2021 - 11.2021
Bowling and Special Events Manager
Round One Entertainment
11.2019 - 07.2021
Associate of Science - Business Management
Southeast Community College
Bachelor of Science - Human Resources
Western Governors University
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